Sarnie Posted January 23, 2008 Share Posted January 23, 2008 Update. I now have the car back Was promised on Friday a call Monday to sort out courtesy car. Never received call. I had to chase the dealer on Monday regarding the courtesy car. Was given some story about a hire car being organised but not till Tuesday (great!!). Promissed a call back - never got one. Tuesday comes no call back (suprise). So I ring up again chasing. Told they haven't bothered getting a hire car as the fan belt had come in early. They had fitted it and it was fine but my battery was flat and would require on overnight charge. Was told aswell that they basically struggle to provide any form of courtesy car at all (WTF??). So Wednesday (today) I get my car back. No charge for the work done under warranty. It's grubby as they have tried to clean it (perhaps use clean water in the pressure washer might help) but everything that should be there is. I have documented everything and just wonder who I should be firing my complaints off to (MD Nissan?, Westway MD?, Nissan Complaints. I want to vent in writing to someone (even if they bin it) - 13th January to 23rd for a fan belt and the crap treat The dealer - Westway Coventry. I don't think I will be using them for service / warranty again if I can help it. I got the car from Sunwin Derby so might travel the extra to see if they will provide better service. Perhaps crap service because I didn't buy my Z from Westway or crap service just because they are crap? Now once I'm less angry perhaps I can enjoy the car again and my dad can find something else to joke about other than fan belts. I used Westway Birmingham and they were decent as long as your very direct with them e.g DO NO WASH MY CAR etc. Closer, i assume, to you than Derby Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted January 23, 2008 Share Posted January 23, 2008 I wouldn't bother complaining honestly. Being 10 days without a car is not the end of the world Just change garage if you are not happy with them, not worth going through all the hassle for this imho Quote Link to comment Share on other sites More sharing options...
KS2006 Posted January 23, 2008 Author Share Posted January 23, 2008 Hi, Whilst I acknowledge the I'm sorry but last time I checked this wasn't hand built by the finest british crafstmen costing 150k+ Maybe it's just me - I move from a Ford Focus that I ran flawlessly for nearly 7 years to a car that costs 31k new. Perhaps I foolishly expected better than what I got. I was just lucky to have access to another vehicle. The fact the dealer didn't and basically said they couldn't offer a courtesy car would have mean't that I would have had to foot the bill for a hire car. I'm sure if you had to walk/hire/taxi/fly to work/customer meetings out of your own pocket for 10 days you would understand why I'm angry. I'd be a lot more understanding of the timescale if it was something less mundane than a fan belt. It's a sorry state of affairs when I can get the latest PS3 game from Japan within a day or 2 but can't get a fan belt for my car within a similar timescale. I wonder if the guy who just got the pearl white Z will be happy if its 3months+ for his boot problem (sorry sir you didn't tick the optional boot usage box did you). Don't get me wrong the car itself - guess it wont take many drives to get rid of the sour taste. I'll shutup now as most people think I'm Victor Meldrew by now Quote Link to comment Share on other sites More sharing options...
Jacko Posted January 23, 2008 Share Posted January 23, 2008 In my experience West Way Nissan the group are crap and extorninate for pricing..... Therefore make sure you find a smaller more customer focused dealer to do all your aftercare. It should NOT matter than you didn't buy from them..... I bought from West Way manchester and their servicing costs laughed me out of the building into a smaller Nissan dealership! But at least you got your car back. Agree with Chris. Write to West Way MD and also Nissan GB MD and demand a response and that you are keeping 2300+ other Nissan owners up to speed..... Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted January 23, 2008 Share Posted January 23, 2008 I'm sure if you had to walk/hire/taxi/fly to work/customer meetings out of your own pocket for 10 days you would understand why I'm angry. I'd be a lot more understanding of the timescale if it was something less mundane than a fan belt. Ok, gonna make myself even more popular here. Let's make an analogy with computers. Imagine you bought a computer, 1 year warranty. It breaks down after 2 weeks (shouldn't happen, but hey, that is why there is warranty!). They take your computer and you cannot use it for 2 weeks because they need to look into what is going on, order parts, fix it etc etc. Then the question is. Is it the end of the world to be without a pc for 2 weeks? For a lot of people, no. For some people it could mean bankruptcy because they need it for work. Then the question is, if the "asset" you are using is mission-critical, shouldn't one take extra insurances to make sure that in case of a break-down you are being helped ASAP (like HP's next-day repair service, which costs extra of course, or some extra insurance on the car giving you a replacement as soon as the car breaks down). I agree it might seem stupid that it takes 2 weeks to get a bloody fan belt (a friend of mines audi broke down and it took them 2 weeks to figure out that due to coil pack failure the car's computer decided to shut down everything to avoid engine damage .... Reset and it was running again), but who's fault is it that it took so long? Maybe at another Nissan garage it would take the same time. Also courtesy cars are not included in warranty (they just warrant to repair what breaks afaik). My guess is that if you had gotten one they would charge you for the time you had it. Try figuring out first if it were the "muppets" in the garage that caused the delay. Was promised on Friday a call Monday to sort out courtesy car. Never received call. I had to chase the dealer on Monday regarding the courtesy car. Was given some story about a hire car being organised but not till Tuesday (great!!). Promissed a call back - never got one. Tuesday comes no call back (suprise). So I ring up again chasing. Told they haven't bothered getting a hire car as the fan belt had come in early. They had fitted it and it was fine but my battery was flat and would require on overnight charge. Was told aswell that they basically struggle to provide any form of courtesy car at all (WTF??). THIS on the other hand is stuff which you can/shouldcomplain about. I hate it when ppl promise to call and they don't (especially when it is a girl ) Quote Link to comment Share on other sites More sharing options...
martinmac Posted January 23, 2008 Share Posted January 23, 2008 30 grand computer and I would still be ranting. The no coutesy car is ridiculous, they could have offered you something. Definately worth a paper trail, formal cmplaint and then copied to Nissan. If enough do it it may help others in the future. Pushing for a free service from them may mean another ten days carless. Glad its worked out and enjoy the car. Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted January 23, 2008 Share Posted January 23, 2008 If you think higher price should mean better service, try getting something done in the real-estate business, when after building a new house some guy has to come over to fix something which is wrong (and covered under warranty). The Nissan experience will feel like a walk in the park Quote Link to comment Share on other sites More sharing options...
KS2006 Posted January 23, 2008 Author Share Posted January 23, 2008 Me again Perhaps I look at it based upon how I treat the customers I deal with day to day. The largest customer who runs the our IT system (I do all aspects build,dev,support,consultancy etc) is maybe £130m turnover and run 24/7. Sure they have all the relative infrasture in place (backup servers etc) but if they had an issue we would do whatever it takes (server, s/w issue etc) to keep theim running. Even as has happened before we strip down or load them our own kit. But a smaller customer would still get the same level of service we try to go the extra mile one for our own 'pride' and because our customers expect it. We are in service industry as are our customers and it's about providing a level of service The price of the car relvant to fixing is probably irrelevant (though the Z is their flagship car in the UK no?) but let's say Sarnies Gallardo had a fan belt failure. He would expect 10 days + to be without said vehicle as 120k Lambo fan belts are made from spun virigins hair (male or female is colour dependant) I would be interest to know (or if anyone does know) where Nissan gets it's supplies from. So for my fan belt as an example do they have a Euro hub or do the parts come from USA, Japan? Quote Link to comment Share on other sites More sharing options...
sinbad Posted January 23, 2008 Share Posted January 23, 2008 Just because it happens, doesnt mean we should put up with it. Write your letter and get an explanation or free service if you can. Its worth 5 minutes of your time. Remember Customer is KING!! Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted January 23, 2008 Share Posted January 23, 2008 Perhaps I look at it based upon how I treat the customers I deal with day to day. The largest customer who runs the our IT system (I do all aspects build,dev,support,consultancy etc) is maybe £130m turnover and run 24/7. Sure they have all the relative infrasture in place (backup servers etc) but if they had an issue we would do whatever it takes (server, s/w issue etc) to keep theim running. Even as has happened before we strip down or load them our own kit. But a smaller customer would still get the same level of service we try to go the extra mile one for our own 'pride' and because our customers expect it. Because it is part of your service, which is a good thing Just saying that Nissan doesn't guarantee stuff like that, and the bigger the company, the less they sometimes tend to care about "the small fish" , thereby forgetting that a small fish could become a big one, or alert a lot of other small fish Quote Link to comment Share on other sites More sharing options...
stanski Posted January 24, 2008 Share Posted January 24, 2008 Hope you get something sorted with Nissan soon? I am guessing this engine does'nt have a external rubber cambelt? but chain or gears ?? Is that right? If so at least its just your pump and not worse! (Cambelt tensioner went on my 3 year old Audi A4 - few years ago - £1100 top end rebuild - DO NOT TOUCH AUDI's with a bargepole and AUDI UK makes Nissan UK look like caring sharing souls!) Glad to hear other people also have the golden dealer rule - Dont wash the f****in car!!!! Why do you want your average 16 year old to use those brushes attached to a hose - just sliding grit around your lovely paint work! BTW, I'm in next town over from Bury so keep your eye out of me at Heap Bridge roundabout making a racket .. Cool Jacko - probably see your car around - should'nt be hard - only one around! Quote Link to comment Share on other sites More sharing options...
GC350z Posted January 24, 2008 Share Posted January 24, 2008 Z is chain. I know a woman who bought a 05 BMW 1 series last October from a BMW dealer. In December the chain snapped pulverising most of the engine. The dealer wanted to repair it. Got her to contact both the dealer owner and BMW Ireland. The car needs at least a new engine and BMW's engineers will want the smashed engine for some serious inspection. She doesn't want the car back. Very unhappy. Quote Link to comment Share on other sites More sharing options...
stanski Posted January 25, 2008 Share Posted January 25, 2008 She doesn't want the car back. Very unhappy I dont blame her! Get rid! Following on with my Audi experience just because its got a fancy badge does'nt mean its any good ! The month after the engine was rebuilt - the gas pedal broke, fell off (£50) then a few weeks later the window winder mechanism - drivers side - cable snapped - cant get a a cable have to buy the whole unit (£100) - I took it apart got a £3.00 Handbrake cable from a Motorbike shop and replaced it! While I was doing all this work I noticed the so called Audi quality parts are not very good quality - most of them were stamped with made in Hungary, the plastics felt really brittle. I learnt the hard way so I always check behind the glossy finish on the top of a car - they are doing an **** on us - expensivly sold T-shirts made for peanuts! Sorry still a sore point even though it was years ago! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.