I think one of the crucial things we're missing here is that although this was a major funk up by a trader it was also resolved by another of the traders (aka r35LEE). So lets not slate the mods on the choice advertising of traders.
I think what needs reviewing is the sheer amount of 'thanks to XXXX' threads that appeared to crop up for pretty small jobs. Im all for praise of a company but I'd like to be certain that these are heart felt and legit rather than a PR exercise. (call me a cynic but all the other traders dont seems to receive the same volume yet I havent had one complaint about any of them!)
Every trader makes mistakes but its the resolution which makes / Breaks them.