Hi guys, so as some of you know I picked up my 370 last week and traded my 350 in.
It was a young chap who dealt with the transaction and I know he was fairly inexperienced, albeit very friendly and helpful. Anyway, he never asked me how many keys I had for the 350 and we agreed a trade in price over the phone.
When I went down and gave him the 1 key he was all taken aback and said he had based the valuation on the car having 2 keys.
I know the 350 second key is in pieces somewhere in my parents house but I really don't have a clue where and won't have a chance to go through to theirs for ages.
I told him I would look for the second and he said they'd hold out paying the cash back from the trade in until I knew whether i had the spare.
I have all the paper work that states they are giving me £7900 cash back but I know he's going to try to knock that down when I say I don't have the second key.
Do you think it's unfair for me to play the "you didn't tell me the valuation was based upon 2 keys/you never asked if it had keys" card and demand the full amount ??? Or do you think I should take a hit in the cash back? If the second option how much do you think is reasonable?