Last time I used them was when some guy hit my passenger door and denied he was even there to his insurers Churchill.
I don't want to go down the insurance slagging again but the CCTV proved he was there.
Taras did a quote and I went online and issued a summonds.
Within a week Churchills had sent the full amount of Taras Quote for the damage.
It was after this Taras made the repair as I never had the money myself at the time.
If the lady concerned is getting no where with the garage and quite right they must be allowed every oportunity to put it right,
then a quote from elsewhere and a very carefully worded summons should do the trick.
Basically it gives them a kick up the arse and as soon as they come to an agreeable arangement the terms of the summons
are fullfillled.
Maybe I am getting to old for playing silly beggers with duckers and divers so go straight for the jugular:)