thanks for the replies guys and the kind words
just to clear a few things up here... as its got a bit messy un-neccessarily without me even getting a chance to sort what i said i would earlier today since its sunday
a quick run down on the spacers for everyones benefit
atleast 2 years ago now, the spacers i first started suppling to members of the forum were advertised on the basis of allowing up to 7 days if work was busy and orders were high ( but were still often completed and sent in 2-3 ), at that time i only traded on a handful of forums and had little local reputation except through friends and family word of mouth. since business has progressively got better, i now trade on many forums, get plenty word of mouth, and have established myself locally a lot more too. i have had to change this time to up to 14 days ( yet still quite often had this done in less than 7 ) as during a busy phase the backlog can become huge. i am a single man business, as is the cnc machine shop i use.
orders are reasonably busy right now and have been for the last couple of weeks for machined work iv needed done. what really messed things up was the unfortunate illness the lad had with 10 days off work and 1 week of that in hospital. in the 2-3 years plus that i have known him, he has never once been off work or closed except for public holidays, very reliable, and more recently, instead of me taking the stock myself ( unless local customers ), he has been able to post it out direct for me, cutting down the 1-2 days postal time. this has been a great help because there are always people that want their stuff quickly, despite knowing they are not being taken from a large stockroom with vast amounts of ready spacers. for atleast 6 months i have been able to operate by filling in the order for him and providing him with the postal details, with the confidence of knowing he will take care of them and post. works out great for me.
now that everyone knows the basic run down of the spacers, i will clear up the situation between myself and roger
upon receiving your initial PM/email a week or two ago asking about the whereabouts of your spacers, i admit on this occasion that i should have replied instantly by the end of that day after trying to get in contact with the machinist with no answer. at this stage i had no idea he was sick and in hospital and i carried on trying to contact him everyday. due to me forgetting to message you back to let you know the situation, i received your other emails and messages where i can understand your frustration at first not knowing exactly when you were going to receive them but that was out of my hands, i hadnt heard back from the machinist at that stage and i would let you know when i hear something. typically, i did hear back when he got out of hospital next day and i was informed that the backlog ( at that time 6 orders ) of spacers would be taken care of in a few days when he was back in shop. at this stage i messaged you back again as i said i would and let you know the situation and that he would be back in and they would be done as soon as possible.
as it happens, as a favour to me, the poor lad who only got back to work on the wednesday or thursday if my memory serves me correct, should have had an easy return to work and a chance to enjoy his bank holiday weekend. he stayed in on saturday and what i didnt know til later at night next day when he texted me, most of sunday too! he got yours done on monday, booked in with courier on tuesday, and they were with you wednesday last week. personally, i thought this was excellent turnaround given the work he would have to catch up with from the various industries as well as mine.
its just typical of the incredable bad luck this particular order has had, that the products you received on wednesday have got this bolt issue on just one spacer, but as we discussed earlier this afternoon on the phone i have a quick and painless solution. I cant do anything about it until monday morning though.
im quite suprised to see this thread to be honest - A. the times of the posts being from 7pm ( on a sunday night ) onwards, and B. the content. especially given its title and the fact i thought we knew what was happening following our phonecall this afternoon - New spacers, fitting problem.... we know what the problem is mate.. and i said id get right on it on monday morning and get back to you. it does come across as being written in bad taste which i dont feel is fair. im not even getting a chance to do what i have to do tomorrow...
solution is simple, as i discussed earlier today, i am expecting a batch of 20mm and 25mm spacers to be sent to me tomorrow, as soon as they arrive you are going to get your 25mm rears sent straight away in the post...the only thing stopping this from happening now would be a continuation of bad luck and a RAF missile strike takes the courier van out of the game!
I understand your frustrated, honestly i do, believe me, i have waited and waited for things before, ended up getting damaged goods, wrong goods, faulty goods, the lot, i should have a tshirt.
there has been a very genuine reason here at the heart of all this, and it is someone being in hospital, someone crucial in this case for the flow of business. the 10 days he was off really mixed things up. but i believe he has done a great job with catching up.
appologies again for being quiet in the first few days, i genuinely forgot i hadnt messaged you back. since then i was under the impression contact beween us was good and we were both on same page. also, appologies for not answering your 4 or 5 missed calls this morning. i was at knockhill for a few hours for the time attack and i left my phone in the car. and technically i dont work saturday sunday
i am a very genuine and nice guy as the people who know me and have met me away from forum life. i WILL sort this for you but give me a chance. i value my customers a lot and always try my best for them. im still quite young approaching 27, im learning how to deal with things better all the time as business continues or if any problems arise.
appologies also to everyone for any spelling/grammar mistakes above that may have been included in this post. i have had a long day and only just settling down for bed after building a new pc, now... to get my 3 or 4 hours sleep!