twobears Posted April 19, 2012 Share Posted April 19, 2012 There seems to be something wrong with my mac A few times today when I've tried to open a photo stored on my desktop the screen has frozen and I have had to re-start. Last time it happened it wouldn't re-start for ages. It just kept giving me a light grey screen with a sort of folder symbol (?) and a question mark. I am sure that it is something to do with opening the photos so I am only going to use ones from Dropbox tomorrow to see if that gives the same result or not. Has anyone got any ideas what the problem might be, bearing in mind that I am not a techie? Quote Link to comment Share on other sites More sharing options...
ATTAK Z Posted April 19, 2012 Share Posted April 19, 2012 Zugara is the expert on Macs Quote Link to comment Share on other sites More sharing options...
twobears Posted April 19, 2012 Author Share Posted April 19, 2012 Damn, the thing just froze again I'll wait and see if Zugara happens along by tomorrow then! Quote Link to comment Share on other sites More sharing options...
Zugara Posted April 19, 2012 Share Posted April 19, 2012 Need more info please, mac what? Operating system? Any other issues? I would suspect a RAM issue, but need the info, desktop,laptop etc etc. Pm me the details. Quote Link to comment Share on other sites More sharing options...
ioneabee Posted April 19, 2012 Share Posted April 19, 2012 Need more info please, mac what? Operating system? Any other issues? I would suspect a RAM issue, but need the info, desktop,laptop etc etc. Pm me the details. she can't - its broke typical macs Quote Link to comment Share on other sites More sharing options...
twobears Posted April 19, 2012 Author Share Posted April 19, 2012 Thanks Z will PM tomorrow as on phone now Quote Link to comment Share on other sites More sharing options...
Zugara Posted April 19, 2012 Share Posted April 19, 2012 Try this first Your computer is having trouble locating your os x installation. I'd boot in Safe Mode, so a repair and try to restart: 1. Restart, hold command + s till the black screen with white text shows up 2. type this EXACTLY without the quotes: "fsck -f" and wait for process to complete. You'll see the cursor jump down to a new line when complete. 3. type this EXACTLY without the quotes: "reboot" If this doesn't work, you'll need to boot up on your os x system install disk 1 but DON'T REINSTALL OS X. Go to File/Disk Utility and "Repair Disk". Quote Link to comment Share on other sites More sharing options...
Dave J Posted April 20, 2012 Share Posted April 20, 2012 Just had an email from Norton about a Trojan virus affecting Macs, worth a look. Quote Link to comment Share on other sites More sharing options...
twobears Posted April 20, 2012 Author Share Posted April 20, 2012 Thanks Zugara and DaveJ. Will try to find out more about that Trojan as can't even start up in safe mode since mac has gone to sleep completely and can't be roused at present Got several other ways to get on internet, obviously, or I wouldn't be on here but I like to use the mac to work on my website. Quote Link to comment Share on other sites More sharing options...
twobears Posted April 20, 2012 Author Share Posted April 20, 2012 Aargh, mac came back to life briefly and then immediately froze again using iPad is no good for working on what I need to do Quote Link to comment Share on other sites More sharing options...
AK350Z Posted April 20, 2012 Share Posted April 20, 2012 I'm saying £1 to win on the horse called Hard Disk Failure. Suspect you may need to give it to your local tame IT bod. Quote Link to comment Share on other sites More sharing options...
twobears Posted April 20, 2012 Author Share Posted April 20, 2012 Hmm, going to try safe boot now and then think about new hard drive. Have bought one but lack the technical knowhow to fit it resident geek is off jet setting. Damn Quote Link to comment Share on other sites More sharing options...
Zugara Posted April 20, 2012 Share Posted April 20, 2012 Your HDD has popped......Sorry..... Quote Link to comment Share on other sites More sharing options...
twobears Posted April 20, 2012 Author Share Posted April 20, 2012 Tried booting up in safe mode but no joy going to have to wait for a geek to arrive. Wish I was a bit cleverer and could do it myself. Hate depending on other people Quote Link to comment Share on other sites More sharing options...
coldel Posted April 20, 2012 Share Posted April 20, 2012 My mac did the same thing, a succession of crashes then a dead boot, you will find if you try to reinstall there is no hard drive listed. It might not necessarily be the hard drive though, when I got mine looked at it was simply the connector from the drive to the mac so they just replaced that and bingo all was well in the world once more and all my stuff was sitting on the drive happily waiting for me. Quote Link to comment Share on other sites More sharing options...
twobears Posted April 20, 2012 Author Share Posted April 20, 2012 Hm, I really am clueless but I've got new hard drive and another 'bit' waiting in my study. Maybe it's a connector? Who knows? Fed up now as I'd corrected an essay this morning when it worked, briefly, didn't have the foresight to store in Dropbox and now can't access it Quote Link to comment Share on other sites More sharing options...
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