Toyos - major problem

[Cragus]

Hey Gurjeet,

 

Glad they have admitted full liability! I don't think a refurb will compromise the wheels but the fact is you have to go to the hassle of leaving your with them again.....any small compensation?

 

 

.....don't let them do anything else to your car as compensation. No free services...

[Danny 350Z]

Truely gutted for you. Hopefully they'll rectify perfectly! I bet your heart sank when you were finding all the damage.

[Gurjeet]

danny, it was not fun, i'll tell ya.

 

What do you guys think an appropriate compensation is for something of this magnitude? Especially since I will have to drive the dreaded Nissan Note for the interim!

[BulletMagnet]

Well obviously this refurb will be on them, so possibly ask for a 50% refund on the one you did pay for?

If you get to cheeky it might happen again or some mysterious fault will appear down the line...

[nurrish]

Id say get them to give you an extended test drive in a 370z

[Cragus]

I would say a tyre free since they have wasted your time...plus your alloys had only been refurbed a week prior. Not to mention petrol going back and forth etc

[Gurjeet]

the original refurb was under warranty, along with the clicky axle repair and the skipping head unit, which i have to admit was dealt with without fuss. the free tyre idea seems intriguing, might try that.

[Stew]

Hmmmm, that was easy. Although they have royally messed up at least they are good enough to put it right!

[nixy]

I agree, you have to give them a bit of credit for the response.

[jerry3167]

Glad you got a good result! But Jeeez, the staff need pulling up and booked on a "How to handle Alloys" Course ASAP!!!

[3FIDDYZ]

toyos have a great knack of feeling terrible when first fitted, i had it on my old car when i had some, thought the tyre walls were like jelly.

 

reason is the release agent that they put in the moulds when they make the tyres. takes about 400 miles to wear away. just take it steady till you've used a full tank of fuel with them.

 

Its not really just toyo's, its any new tyres.. They all need a few miles to "bed in"

[M13KYF]

Just back from dealer. Service manager was there, took one look, apologised, said they would take care of all damage immediately, going back on monday to agree on solution and timescale. Very decent about it. On one hand happy, on the other I was spoiling for a fight.

 

My question - will this affect the wheels long term if they are refurbed? I assume this will be the solution offered to me on monday.

 

at least they are on the back foot. Don't back down until your entirely happy

 

 

I never had a problem with toyos' even when first fitted.

[Gurjeet]

finally got the car back. alloys refurbed for the second time but looking good. somewhat of an irritating experience but glad its sorted. not sure i am going to go back to them again. initially they accepted responsibility, then denied it, then accepted again. I do not appreciate being given the runaround.

[T2]

Glad you got it all sorted did you get any freebies off them ? and are the new tyres feeling like they have any grip now

[Gurjeet]

no freebies, was so fed up in the end just wanted to get it sorted. Just back from a long trip to nottingham and back, went to see the cricket at trent bridge. Tyres have now bedded in, they really are quite good. excellent handling in the wet.