bigphil Posted October 26, 2008 Posted October 26, 2008 We are aware that there are some members having issues with getting swift responses on PM's and we apologise for this. It is not always possible in a busy workshop to access the forum as much as we would like although we try very hard to answer questions and assist with members problems as much as we can on the open forum. For those needing urgent assistance contact by email will get a swifter response as there are three members of staff available to deal with email contact. By far the quickest contact and more likely to be able to answer questions and deal with concerns is by telephone. We work six days a week but need to draw the line somewere and would ask if members could avoid contact on a sunday unless desperate with a problem. Not being a computer bod means responding by PM's is very time consumming. The last thing we want to do is upset members by not responding as quickly as you would like so please dont be frightened to pick up the phone. We are open 9-6 monday to friday and 10-6 saturdays. Sorry guys but we all need a break now and again. Regards Phil Quote
lilsheepshagga_turbo Posted October 26, 2008 Posted October 26, 2008 fair enough phil and I apologise for the times I've contacted you out of working hours regarding the car. -ho Quote
M350ZB Posted October 26, 2008 Posted October 26, 2008 fair enough phil and I apologise for the times I've contacted you out of working hours regarding the car. -ho apologise's too ! Quote
Stew Posted October 27, 2008 Posted October 27, 2008 I think it's only common courtesy to be honest. I think most (if not all) traders would feel the same too. You definitely work enough as it is. Quote
Ebized Posted October 27, 2008 Posted October 27, 2008 Nicely and fairly put Phil - there's more to life than work, whether its your passion or otherwise.................... as I keep trying to tell myself Quote
Lexx Posted October 27, 2008 Posted October 27, 2008 Think this would be worth making a sticky. Just in case we forget now and again that Phil aint a superhero. although he's not far from it Quote
Jon350z Posted October 27, 2008 Posted October 27, 2008 Phil, I sent you an email on the 20th and haven't had a reply yet. Quote
Chris`I Posted October 27, 2008 Posted October 27, 2008 Phil, I sent you an email on the 20th and haven't had a reply yet. Give him a ring - I spoke to him a few hours ago Was talking numbers with him, and you'd be astonded to hear that he gets hundreds to PMs a day from across the various car boards. Now you see why PMs arent always replied to. Just get on the blower Quote
bigphil Posted October 27, 2008 Author Posted October 27, 2008 Phil, I sent you an email on the 20th and haven't had a reply yet. Sorry Jon computer said you were 'Junk' Just located your email and replied Quote
Jon350z Posted October 27, 2008 Posted October 27, 2008 Thanks Phil As I said its just very hard for me to make personal calls when I'm in the office but an email or reply on a forum takes 5 seconds and much less chance of getting caught Quote
bigphil Posted October 27, 2008 Author Posted October 27, 2008 Thanks Phil As I said its just very hard for me to make personal calls when I'm in the office but an email or reply on a forum takes 5 seconds and much less chance of getting caught Naughty boy Quote
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