this thread was brought up fromt the past, hence "today" referring to a time in the past. not the actual today if that makes sense.
timeline of phone calls to warranty company:
1) november, i phoned requesting booklet
||
\/
2) this is the 4 month period of time i was told CS was in contact frequently with the warranty company
||
\/
3) end of feb, CS phoned scotsure 3pm
||
\/
4) same day at end of feb, I phoned CS 4pm to be told the communication marked here as 2 did not take place.
after this the claim was given to falcon to take charge of. it wasnt until later when falcon were dealing with the warranty company did it materialise that scotsure had already given authority to remove and inspect the gearbox to CS.
As stated in the original post regarding the problems, scotsures records are there for legal purposes, every phone call is recorded and everything is automatically date and time stamped to the second. They had nothing to gain at the time by telling me the garage i was using had been lying to me. Also as stated, CS assured me he had a fax from scotsure disproving their records, im happy to see this fax, confirm its exsitence is legitemate and then apologise for accusing his garage of lying to me for 4 months.
I fully understand its easy to get lost here guys as its alot of information to take in with various dates times and other rubbish thrown in to muddy the water and avoid answering the questions posed. I can only apologise and hope answers will come to light soon and it can be put to bed. I for one will be happy to see the back of it. These answers can be PM'd to me but i have to make it very clear that any communication via PM from the garage will be subject to possible quotation in the public domain.