nixy Posted December 8, 2011 Share Posted December 8, 2011 Just phoned my local Nissan dealer for a price on a motor for my front windscreen washers. Why the hell can't they just look in a book or on a computer and say it costs X amount? Instead I get this: Him: "what is your registration number", Me: N11 blah blah blah, Him: "oh is that a private reg?" Me: "yes" Him: "what was the number before?" Me: "no idea I imported my car " Him: "Oh it's an import? do you have your V5 handy then" Me: "No i'm at work" Him: "I can't give you a price without your chassis number." Me: "why? surely an item costs the same whatever my reg or chassis number is?" Him: "can't do it on computer without chassis number". Me: "can you use a random reg from another 350z?" Him: "I don't have one". Me: "Ok I will get you one and call you back." Him: "Ok". FFS!!!! I already got a price off Alex but as this is a dealer on the way home from where I work I thought if the price was similar I might as well just pop on my way home. Forget it, way too much like hard work! Quote Link to comment Share on other sites More sharing options...
Maccaman Posted December 8, 2011 Share Posted December 8, 2011 You just cruise through life without any worries in the world don't you Quote Link to comment Share on other sites More sharing options...
Chris`I Posted December 8, 2011 Share Posted December 8, 2011 Was going to say why are you even contelplating phoning the dealer when Alex/Lee will no doubt do it cheaper! Perhaps Alex will be nice and tell you the part number? Quote Link to comment Share on other sites More sharing options...
nixy Posted December 8, 2011 Author Share Posted December 8, 2011 Being a research analytic freak I like to get at least two prices for everything! Quote Link to comment Share on other sites More sharing options...
Chris`I Posted December 8, 2011 Share Posted December 8, 2011 Try Toby (EH 370z), he should be able to help Quote Link to comment Share on other sites More sharing options...
rabbitstew Posted December 8, 2011 Share Posted December 8, 2011 I think a lot of it is more to do with the software their parts systems use now. I know I used to be able to go to my local dealer and say "im looking for a bit", they would bring up the microfiche and 9/10 times know what "bit" i was talking about. It was then just a case of keying in the part number and getting a price. Now they want the reg number and the whole lot - even my local non dealer parts place is the same. Quote Link to comment Share on other sites More sharing options...
EH 370z Posted December 8, 2011 Share Posted December 8, 2011 I think a lot of it is more to do with the software their parts systems use now. I know I used to be able to go to my local dealer and say "im looking for a bit", they would bring up the microfiche and 9/10 times know what "bit" i was talking about. It was then just a case of keying in the part number and getting a price. Now they want the reg number and the whole lot - even my local non dealer parts place is the same. Ordinarily I would agree, as the parts computers are set up to be stupid proof for obvious reasons (I.e. car/reg or chassis/body, electrics, interior/ then a micro fish from there.) However in this case they are all the same, so it was a two second job to say that the NMGB part was four times plus vat more expensive, and had a two week back order Good luck Nixy Quote Link to comment Share on other sites More sharing options...
CaptainSensible Posted December 8, 2011 Share Posted December 8, 2011 Quote Link to comment Share on other sites More sharing options...
EH 370z Posted December 8, 2011 Share Posted December 8, 2011 striking resemblance to Andrew, my parts rodent, his dress code is the same too Quote Link to comment Share on other sites More sharing options...
nixy Posted December 8, 2011 Author Share Posted December 8, 2011 Cheers for the info. Robbing barstewards! Quote Link to comment Share on other sites More sharing options...
EH 370z Posted December 8, 2011 Share Posted December 8, 2011 Cheers for the info. Robbing barstewards! At least we are consistant Quote Link to comment Share on other sites More sharing options...
martinmac Posted December 8, 2011 Share Posted December 8, 2011 At least you can asnwer question Toby. My lot put the wrong battery in. Quote Link to comment Share on other sites More sharing options...
glrnet Posted December 8, 2011 Share Posted December 8, 2011 This is a new department being rolled out through more and more businesses of late and they are known as:- The Sales Prevention Department Just phoned my local Nissan dealer for a price on a motor for my front windscreen washers. Why the hell can't they just look in a book or on a computer and say it costs X amount? Instead I get this:Him: "what is your registration number", Me: N11 blah blah blah, Him: "oh is that a private reg?" Me: "yes" Him: "what was the number before?" Me: "no idea I imported my car " Him: "Oh it's an import? do you have your V5 handy then" Me: "No i'm at work" Him: "I can't give you a price without your chassis number." Me: "why? surely an item costs the same whatever my reg or chassis number is?" Him: "can't do it on computer without chassis number". Me: "can you use a random reg from another 350z?" Him: "I don't have one". Me: "Ok I will get you one and call you back." Him: "Ok". FFS!!!! I already got a price off Alex but as this is a dealer on the way home from where I work I thought if the price was similar I might as well just pop on my way home. Forget it, way too much like hard work! Quote Link to comment Share on other sites More sharing options...
Darren-B Posted December 8, 2011 Share Posted December 8, 2011 Surely this can be Alex's Xmas present for you this year? Including fitting? Quote Link to comment Share on other sites More sharing options...
nixy Posted December 9, 2011 Author Share Posted December 9, 2011 Surely this can be Alex's Xmas present for you this year? Including fitting? Now why didn't I think of that one? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.