Got the FREE lego x-wing the other week that was on offer in the SUN newspaper, yes i'm a big kid
excitedly put the model together only to be find one of the pieces was deformed (from the factory) so wouldn't fit
emailed them but didn't expect much, they replied the same day -
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Thanks for getting in touch with us.
I'm sorry there was something wrong with your new LEGO® set.
We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through.
Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right.
We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing.
We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again.
Your LEGO parts are on their way from our warehouse in Denmark and should be there within 7 business days.
Please get in touch if you have any more problems (you'll need to remind me of the reference number on this letter).
Happy building!
Sincerely,
Gianni
LEGO Direct Consumer Services
Did You Know?
The LEGO club has almost 3 million members around the world!
LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Christian Iversen, Lisbeth Valther Pallesen and Mads Nipper
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got the parcel today (see picture)
so if you have missing/deformed lego pieces no matter how small, they should replace them, wish all companies where this good at customer care