bigphil

required on the Revup engine 06 on.

We are here

Nce work there Kev, a credit to you all.

well said that man. If I thought they were gross I would have said no to fitting the tyres, all for being different.

Congrats again Liam

We will make no further comments on this issue as it is obvious we will not have the opportunity to make a case without it appearing to be tit for tat which serves no real purpose for anyone. We stand by our offer to resolve any issues and will post publicly the outcome be that in our favour or not. It is not in our interest to ignore any customer who has a grieviance hence the offer to discuss. Should Jay wish to do this via an independant party (moderator) to ensure a factual conclusion we are happy tp comply with this.

replied.

would have to disagree mate, he is good but there others out there who are equally as good, for example nemesis and kudos are just as good and in parts even better I had a great time when I was at ESR and they were very helpful but one of the problems I had was knowing the actual prices of stuff, kept changing from day to day as well as quotes for work they gave me. What I was quoted and what the final bill came to were two completely different things the work was spot on nether-the-less and they are still offer a great service, just found it hard to find the connection between the price quoted and the price actually charged. On a positive note they do spend time listening to things you want and questions and sourcing products for you, and hospitality up there is great make you feel really welcomed Very dissapointed you feel the way you do and also confussed that you have not spoken to me if there was an issue with the final bill against any quotes given. We are not in the habit of giving misleading quotes but in defence a number of things changed in relation to the planned work most of which was not charged at the full rate, as an example the fitting of the exhaust system which required substantial modification of the rear valance, we also made no charge for fitting the brake kit due to our mistake in not getting the kit to you on time for fitting at your end. If there is any problem at all please just call me, we are here to listen and rectify any issues, if we have made a mistake we will hold our hands up. I have called Phil, Ive waited 9 weeks now for an itemised bill of what exactly Ive been charged for which you said you guys would email me. Also when your son gave me a run down of things over the phone it included I was going to be charged twice for brake kit and he said 2 hours to make the bonnet shut which I told you to leave and yet I still got charged. I also got charged for fitting brake kit which you said would be free as I waited ages for it. Also was told £50 an hour labour charge and then I got told after work was done that you times this by 2 as there were 3 of you and also another £80 charge cos you had a master mechanic also working on it. Prices you said in shop were not matching up to prices he told me over phone.But like I said its fine, car is sold water under the bridge, just learnt my lesson to get everything written and agreed before starting work on it. As said for advice and for the actual work you cant be faulted, hopefully when prices go up on the internet it will stop price confusion. That was my only comment mate and perhaps something that can be improved on at ESR. All points taken Jay and as I have said I am happy to discuss any issues you have and will resolve them to your satisfaction. Not sure were some of the info you have listed on labour rates comes from but we have a standard rate of 50 per hour no fluctuatins regardless of who was working on the car. The total hours worked came to 35 hours which we charged no where near to that. As I have said please call me, no one is infallible and if we have made a mistake then I will post it on the open forum.

don't forget you are paying for R&D, production costs, shipping fom USA, UK taxes, plus the kit is more involved than just a gasket.

plus that price is for 18''not 19'' Don't know were you get the £400 profit from as we sell the 19's for £1200 and the 18's for £1080, once duty is added you would have to sell at around £1800 to make that profit, think we undercut that by a good amount.

PM sent

yes you get a gain from the 5/16th spacer but no further gain from using anything bigger.

NA meanng normally aspirated as in standard not turbocharged or supercharged, bigger spacers only effective with turbo or supercharger.

PHIL, what is the best for performance plenum can you buy ??? that will fit with the standard srut brace ? the one in the link above, no gains going for anything bigger on NA cars. the spacer is as good as any plenum.

this one fits with the standard strut bar, pay no more than £195 as thats the list price.

front 296mm rear 292mm

Just seen this, many congrats Liam, despite what everyone jokes about, it is an awesome experience.

send a PM with your address and we will send you some FOC

A very nice car for someone, good luck with the sale.

would have to disagree mate, he is good but there others out there who are equally as good, for example nemesis and kudos are just as good and in parts even better I had a great time when I was at ESR and they were very helpful but one of the problems I had was knowing the actual prices of stuff, kept changing from day to day as well as quotes for work they gave me. What I was quoted and what the final bill came to were two completely different things the work was spot on nether-the-less and they are still offer a great service, just found it hard to find the connection between the price quoted and the price actually charged. On a positive note they do spend time listening to things you want and questions and sourcing products for you, and hospitality up there is great make you feel really welcomed Very dissapointed you feel the way you do and also confussed that you have not spoken to me if there was an issue with the final bill against any quotes given. We are not in the habit of giving misleading quotes but in defence a number of things changed in relation to the planned work most of which was not charged at the full rate, as an example the fitting of the exhaust system which required substantial modification of the rear valance, we also made no charge for fitting the brake kit due to our mistake in not getting the kit to you on time for fitting at your end. If there is any problem at all please just call me, we are here to listen and rectify any issues, if we have made a mistake we will hold our hands up.

yes they are (contact on the move )

cheeky

yes it will

PM's sent

Paypal is our holiday friend I`m hijacking this thread :boxing:Bigphil i want to pay for the front set of PIAA wipers and the stainless steel engine bolts, but i need a price first can you let me know and i`ll pay straight away, thanks PM sent