I have big issues with Dell as well. About 6 months ago, I ordered a new laptop and 30" monitor, an order that came to over £2k and upon arrival I found screwdriver marks by the screen on the laptop, the uprated graphics card I ordered wasn't in there and then a couple of days later a 1BG Flash Memory Chip turned up. Dell completely didn't want to know of my problems and am still ranting and raving with them to this day. Still have the chip sitting at home as I have no idea what it does or what to do with it. In short, I would never use them again given the choice.