Mine is booked in in a week to have the clicking rear checked. They told me they know about the problem and explained everything to me.
First the car goes in for an inspection, so they can make an assestment and report it to NMGB. The warrenty work is then logged, they will order in the parts, let me know when they are here and I can book the car in at my convienience.
As im off to Iraq AGAIN on Sunday, they will be doing the work after the warrenty has run out. However because the inspection and report is done within the warrenty, no problem.
It seems there is a vast difference between dealers regarding customer service!! It will be interesting to see how well this goes.
I hope anyone else who has to have any work done gets the service they deserve.