Granted mate Phil does take time out to talk and discuss about things which I said, but think its unfair to advertise them as the best in the U.K as there are companies out there who do just the same if not better and yet dont get mentioned. I think once the website is up with the prices it will be better but again there is still mix up on understanding when it comes to labour charges. What I was quoted and the final outcome price were two different things. But thats life I learnt from my lesson. Also from website buying will be good as you will have itemised billing which I have never had before. Dont get me wrong ESR are good, but they are not the only ones out there in the UK. Perhaps the best customer service I ever had was Kudos Automotive by far, and Nemesis-uk, and there are quite a few that are feeling the same to.
I don't see those guys on here doling out free advice day in day out. In fact Kudos are so low profile I've got no idea what they do.