I called you on more than on occasion. There simple was no need to call you at other times as you were on the phone frequently when there was no news to tell you.
I can't disagree with that.
I don't see the relevance. You supplied a clutch and flywheel to be fitted, and asked for them both to be replaced. We wouldn't stop fitting items because they stock ones look ok, after all its a labour intensive job.
Yes, we charged £30 less than it would have cost them to do the job once. We did it twice, because the flywheel you supplied was defective. Quite a saving I think.
I can't disagree, I did want to supply you a new unit.
Sorry Nick, I never said to the courier at any point I didn't have a flywheel. After failing to collect for the 3rd or 4th time (getting messed around by A to Z, you kept giving me dates and times that they were going to show up and didn't - of course you were on the phone throughout this period as you wanted your refund). Of course the time they did show up I had locked up not only our offices, but the whole site, put the alarms on, closed gates and was half way down the road to drop a customer off. The Parcelforce guy knows me so flagged me down on the exit rd to the industrial estate and asked me about it. I said for him to pop by tomorrow and get instead which he said was no problem.
I never said otherwise, all I said was the collection was from ourselves, as well as 2 deliveries from 2 different suppliers for parts that we sold.
So no, not all of your points have been fact.
As I said before, I do sincerely apologise that I may have forgotten to call you on a specific occasion, or that I missed a delivery, but the other issues raised are incorrect or irrelevant.
Best Regards,
Gaz