MattG Posted May 27, 2010 Share Posted May 27, 2010 Anyone know if Z-Store are still trading? The reason I ask is that I'm trying to chase an order that is 3 weeks overdue but am getting nowhere. I sent a PM to Gaz a week and a half ago and then another one on Monday and so far neither have even been read. I have also tried phoning the mobile number but it just rings out and goes to answer phone. I know there has been a split with Envy / Z-Store / Chilli Red lately but as far as I know Z-Store are still trading. Aren't they?! Quote Link to comment Share on other sites More sharing options...
Cragus Posted May 27, 2010 Share Posted May 27, 2010 I ordered a tommy k about a month ago too and have heard nothing nor had a reply to a email. Hmmm... Quote Link to comment Share on other sites More sharing options...
ATTAK Z Posted May 27, 2010 Share Posted May 27, 2010 Sarah (Chilli Red) helped me out with an outstanding order recently viewtopic.php?f=118&t=36695&hilit=+sarah Quote Link to comment Share on other sites More sharing options...
MattG Posted May 27, 2010 Author Share Posted May 27, 2010 I ordered a tommy k about a month ago too and have heard nothing nor had a reply to a email. Hmmm... Me too! Well two of the buggers actually so I'm currently £163 out of pocket with no badges to show for it. I was told two weeks "to be on the safe side" and that was on April 23rd so it's 5 weeks tomorrow. Maybe the mods need to look into this given they are approved traders? Quote Link to comment Share on other sites More sharing options...
MattG Posted May 27, 2010 Author Share Posted May 27, 2010 Sarah (Chilli Red) helped me out with an outstanding order recently Did you place the order pre or post her split with Gaz though? I think my order was placed just after Sarah left so I don't think she'd want anything to do with it (which is fair enough). Quote Link to comment Share on other sites More sharing options...
martinmac Posted May 27, 2010 Share Posted May 27, 2010 Try ringing a few more times and let me know how you get on. Quote Link to comment Share on other sites More sharing options...
ATTAK Z Posted May 27, 2010 Share Posted May 27, 2010 Sarah will be happy to help I am sure Quote Link to comment Share on other sites More sharing options...
MattG Posted May 27, 2010 Author Share Posted May 27, 2010 Try ringing a few more times and let me know how you get on. Cheers fella! Quote Link to comment Share on other sites More sharing options...
martinmac Posted May 27, 2010 Share Posted May 27, 2010 Its also worth stating that Sarah has helped out a lot with any issues because she is that type of person. I dont think we can keep expecting her to get involved so lets see if we can resolve this with Gaz. Quote Link to comment Share on other sites More sharing options...
MattG Posted May 27, 2010 Author Share Posted May 27, 2010 Its also worth stating that Sarah has helped out a lot with any issues because she is that type of person. I dont think we can keep expecting her to get involved so lets see if we can resolve this with Gaz. Agreed, I don't think it's fair to drag her into this considering she didn't have any involvement with the transaction. I'll keep trying to get in touch with Gaz but if I haven't got anywhere in the next week my only recourse will be a Paypal dispute. Quote Link to comment Share on other sites More sharing options...
Chilli Red Posted May 27, 2010 Share Posted May 27, 2010 PM me the details and I will see what I can do Quote Link to comment Share on other sites More sharing options...
MattG Posted May 27, 2010 Author Share Posted May 27, 2010 PM me the details and I will see what I can do That's brilliant Sarah, PM sent! Quote Link to comment Share on other sites More sharing options...
Cragus Posted May 27, 2010 Share Posted May 27, 2010 Not fair to do to Sarah as she no longer works with Gaz. In my eyes Gaz should be the one sorting this. I will give him a day or more to get back to me before registering a dispute on paypal. Quote Link to comment Share on other sites More sharing options...
Chilli Red Posted May 27, 2010 Share Posted May 27, 2010 Not fair to do to Sarah as she no longer works with Gaz. In my eyes Gaz should be the one sorting this. I will give him a day or more to get back to me before registering a dispute on paypal. It's not a problem honestly I don't mind Quote Link to comment Share on other sites More sharing options...
Cragus Posted May 27, 2010 Share Posted May 27, 2010 Spke to Gaz - says he sill hasnt recieved them but is expectng it any day. Says I should have it within 5 days roughly. Fair enough - give it to then I guess... Quote Link to comment Share on other sites More sharing options...
martinmac Posted May 27, 2010 Share Posted May 27, 2010 Much appreciated Sarah. Quote Link to comment Share on other sites More sharing options...
Cragus Posted June 2, 2010 Share Posted June 2, 2010 Had to submit a paypal claim against Envy for the £82 tommy k badge as my eligibility to claim was due to expire. Was told around 3 weeks but it has now been close to 6 and there is still no sign of it. I have been stung for enough money this year so playing it safe. Have to say I am a bit disappointed at the z-store service though. Had a PM from another member also so I know I am not the only one been left waiting... Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted June 2, 2010 Share Posted June 2, 2010 Had to submit a paypal claim against Envy for the £82 tommy k badge as my eligibility to claim was due to expire. Was told around 3 weeks but it has now been close to 6 and there is still no sign of it. I have been stung for enough money this year so playing it safe. Have to say I am a bit disappointed at the z-store service though. Had a PM from another member also so I know I am not the only one been left waiting... Hope you and the others get it sorted out ASAP, but £82 for a badge I reckon you were stung either way!! Quote Link to comment Share on other sites More sharing options...
Cragus Posted June 2, 2010 Share Posted June 2, 2010 Had to submit a paypal claim against Envy for the £82 tommy k badge as my eligibility to claim was due to expire. Was told around 3 weeks but it has now been close to 6 and there is still no sign of it. I have been stung for enough money this year so playing it safe. Have to say I am a bit disappointed at the z-store service though. Had a PM from another member also so I know I am not the only one been left waiting... Hope you and the others get it sorted out ASAP, but £82 for a badge I reckon you were stung either way!! Tell me about it - sad thing is its my third one! One on strut, one on rear that got stolen and its replacement. ...but they are so shiney Quote Link to comment Share on other sites More sharing options...
MattG Posted June 2, 2010 Author Share Posted June 2, 2010 Tell me about it - sad thing is its my third one! One on strut, one on rear that got stolen and its replacement. ...but they are so shiney These would have been my second and third as well! What's wrong with us?! I had an email from Paypal saying my item was posted on the 30th May (Bank holiday Sunday? ) but there was no carrier information or tracking number and I've heard nothing from Gaz directly. I've got until Monday 7th June to submit a claim so I'll wait until Saturday but then I'll have to raise a dispute too. I can always cancel it if the item turns up a couple of days later. Quote Link to comment Share on other sites More sharing options...
Cragus Posted June 2, 2010 Share Posted June 2, 2010 Same mate - had an email saying posted but no tracking number or courier listed. Figured it may be a time buyer . If it shows I will cancel it. Quote Link to comment Share on other sites More sharing options...
MattG Posted June 5, 2010 Author Share Posted June 5, 2010 Same mate - had an email saying posted but no tracking number or courier listed. Figured it may be a time buyer . If it shows I will cancel it. Well it looks like you're right as the badges still haven't tuned up. As a result I have now also raised a Paypal claim. Unfortunately due to the BS postage information Gaz has added in payapl, this claim won't be looked at for another 3 working days. It would seem Gaz is experienced with this process. If I don't get any joy with Paypal then the next step will be the small claims court. My PMs are still unread in my outbox and I've given up trying to contact Gaz via phone. Not that there would be any point anyway as I would just get more BS like Cragus has been given. I think it's time that the mods considered revoking Z-Store's trading status on here as Gaz's conduct has been pretty disgusting with him deliberately lying to and ignoring members who have paid him good money up front. I find the fact that he is ignoring this thread to be astounding and I think it shows the level of contempt he has for members of this forum. We need to nip this in the bud before some poor sucker pays out thousands for a Supercharger or bodykit and really gets ripped off. Quote Link to comment Share on other sites More sharing options...
Ebized Posted June 5, 2010 Share Posted June 5, 2010 I can confirm that the team have also been very concerned about what is going on and I will make sure this latest update is conveyed. Just very sorry to read members seem to be when seeking answers to their queries and not getting goods they have ordered Quote Link to comment Share on other sites More sharing options...
ATTAK Z Posted June 5, 2010 Share Posted June 5, 2010 +1 Fortunately I paid by card (~£160.00) in April which had to go through Sarah rather than Gaz and so payment was able to be stopped in the nick of time. I too had zero response from Gaz. I would like to remove my account info from the Envy Website but can't ... unless someone can tell me how to do this please Quote Link to comment Share on other sites More sharing options...
Cragus Posted June 5, 2010 Share Posted June 5, 2010 I have the uncanny knack of being able to pick all the wrong people to trade with. Still can;t get ahold of Gaz and no response to my complaint on paypal. I will be sticking to the big three from now on ZMANALEX, Sarah and CS Quote Link to comment Share on other sites More sharing options...
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