rtbiscuit Posted June 17, 2009 Share Posted June 17, 2009 As some of you may be aware i've suffered the clicking axle problem to give you the short version:- it basically happened during warranty, but was only picked up 3 weeks outside of my warranty. i've emailed twice, phoned 6 times and written 1 letter to Nissan GB, but basically their final word on the matter was " you bought from a third party, it was serviced before i bought it by a third party so i'm not classed as a loyal nissan customer and therefore I'm not eligible for nissan good will gestures" well this has kind of wound me up as i'm fairly certain that the clicking axle problem is a fault at manufacture thats why they brought out the revised parts and they even know which factory the fault came from depending on if tits the bolts or the CV joint. well nissan in their last letter said if i'm not happy to take it up with the motor industry code of conduct (kind of like ofcom for the motor world) i've decided that i don't like being fobbed off and that it is there problem to fix. if it was a ware and tear issue i would understand and replace myself but this isn't. so i rang them up, and they said that if i could provide proof that it was a fault at manufacture they might be able to follow up on it and sort something out. so what i'm looking for is do we have any proof? can a nissan mechanic write a statement, provide a memo, something that would give me solid evidence of an issue at manufacture. also anyone else who might be suffering a similar problem to add names and we could send several in at the same time to kind of reinforce the fact that it should be done at nissan cost, not customer cost. vive la revolution!!! r at least a final conclusion to the issue as there is no where else to take it after this Quote Link to comment Share on other sites More sharing options...
martinmac Posted June 17, 2009 Share Posted June 17, 2009 Have you got the Nissan TSB Rich. Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 Have you got the Nissan TSB Rich. whats a TSB i'm guessing its not a bank related thing Quote Link to comment Share on other sites More sharing options...
rich5259 Posted June 17, 2009 Share Posted June 17, 2009 Hello mate, TSB = Technical Service Bulletin here's the link to the Nissan one, as mentioned in this thread http://viewtopic.php?f=35&t=15928&hilit=axle ignore the years quoted for manufacture, seems people still get them fixed now. http://www.350z-tech.com/zwiki/TSB_04-065_-_Suspension_Clicking_Noise_From_Rear_Axle cheers Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 thats good but doesn't point towards a failed part at manufacture, just what needs to be replaced depending on the location of the noise Quote Link to comment Share on other sites More sharing options...
martinmac Posted June 17, 2009 Share Posted June 17, 2009 A technical service bulletin highlights a known issue and as its issued by Nissan I would have thought that it was a pretty good indication of a problem with the car which will be recognised by each dealer and Nissan themselves. Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted June 17, 2009 Share Posted June 17, 2009 The fact it happens to a VAST number of the cars is evidence in itself that the fault is due to something during manufacture, otherwise it wouldnt be so widespread. The fact they have a TSB for it is evidence enough that it is a common fault, revising the parts so that they no longer suffer this issue hoists them by their own petard as far as it not being a manufacture fault. If its just a matter of writing letters, including a copy of the TSB, and pointing to how widespread the issue is (perhaps a search for the word "clicky" on 350z forums around the world), then I would take it up with the motor industry, as I am sure Nissan will have to respond to any customer complaint raised by them. Eventually it will have cost more in Nissans time responding to your complaints and any questions posed by the watchdog, than it would to replace the parts - whos the mug then? Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 The fact it happens to a VAST number of the cars is evidence in itself that the fault is due to something during manufacture, otherwise it wouldnt be so widespread. The fact they have a TSB for it is evidence enough that it is a common fault, revising the parts so that they no longer suffer this issue hoists them by their own petard as far as it not being a manufacture fault. If its just a matter of writing letters, including a copy of the TSB, and pointing to how widespread the issue is (perhaps a search for the word "clicky" on 350z forums around the world), then I would take it up with the motor industry, as I am sure Nissan will have to respond to any customer complaint raised by them. Eventually it will have cost more in Nissans time responding to your complaints and any questions posed by the watchdog, than it would to replace the parts - whos the mug then? all good and valid points and i completely agree, but the lady at the centre said that nissan, as will other manufacturers disregard anything to do with forums as they say "it could be written by anyone" they have said they can recommend a suitable centre to check the part over to make a diagnosis on the part and give a definitive answer on if the part is faulty at manufacture. but I'm dubious about paying someone to tell me something i already know with out the guarantee that nissan will pay up at the end of it. do we have any nissan mechanics who post on here? Quote Link to comment Share on other sites More sharing options...
Ekona Posted June 17, 2009 Share Posted June 17, 2009 No Nissan mechanic with any common sense is ever going to write a letter like that. They'd soon fail to be a Nissan mechanic if they did. You've got two options really Rich, neither particularly great. Either suck up the cost of getting it fixed yourself, or go through the industry watchdog and wait for about 2 years until they sort it out with Nissan direct. If it were me I'd do the former to save the politics and just write it into the cost of owning the car, but then I can't stand anything political and would start getting the hump if I did the latter! Quote Link to comment Share on other sites More sharing options...
Martin W Posted June 17, 2009 Share Posted June 17, 2009 The fact it happens to a VAST number of the cars is evidence in itself that the fault is due to something during manufacture, otherwise it wouldnt be so widespread. The fact they have a TSB for it is evidence enough that it is a common fault, revising the parts so that they no longer suffer this issue hoists them by their own petard as far as it not being a manufacture fault. If its just a matter of writing letters, including a copy of the TSB, and pointing to how widespread the issue is (perhaps a search for the word "clicky" on 350z forums around the world), then I would take it up with the motor industry, as I am sure Nissan will have to respond to any customer complaint raised by them. Eventually it will have cost more in Nissans time responding to your complaints and any questions posed by the watchdog, than it would to replace the parts - whos the mug then? all good and valid points and i completely agree, but the lady at the centre said that nissan, as will other manufacturers disregard anything to do with forums as they say "it could be written by anyone" they have said they can recommend a suitable centre to check the part over to make a diagnosis on the part and give a definitive answer on if the part is faulty at manufacture. but I'm dubious about paying someone to tell me something i already know with out the guarantee that nissan will pay up at the end of it. do we have any nissan mechanics who post on here? Quote the Nissan Internal TSB number at them. Then it becomes an internal matter Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted June 17, 2009 Share Posted June 17, 2009 all good and valid points and i completely agree, but the lady at the centre said that nissan, as will other manufacturers disregard anything to do with forums as they say "it could be written by anyone" they have said they can recommend a suitable centre to check the part over to make a diagnosis on the part and give a definitive answer on if the part is faulty at manufacture. but I'm dubious about paying someone to tell me something i already know with out the guarantee that nissan will pay up at the end of it. do we have any nissan mechanics who post on here? The TSB's arent written by "anyone" - they are their own bulletins issued to Dealerships to advise on how to fix common problems. It shows that the issue you are complaiing about is common knowledge within Nissan and certainly something that has been fixed for many people. The lady whom you spoke to may have the opinion that what is written on a forum could be "written by anybody". I am sure the sales director of Nissan is well aware, or at least should be, that anything written on a web forum could also be read by anybody, including people who may be about to consider the purchase of a new vehicle, but are getting real customer perceptions before making the decision... Quote Link to comment Share on other sites More sharing options...
martinmac Posted June 17, 2009 Share Posted June 17, 2009 If they want a line of 350z turning up at Nissan UK and clicking like hell that can be arranged. Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 No Nissan mechanic with any common sense is ever going to write a letter like that. They'd soon fail to be a Nissan mechanic if they did. You've got two options really Rich, neither particularly great. Either suck up the cost of getting it fixed yourself, or go through the industry watchdog and wait for about 2 years until they sort it out with Nissan direct. If it were me I'd do the former to save the politics and just write it into the cost of owning the car, but then I can't stand anything political and would start getting the hump if I did the latter! i know what you mean, but while the cost of sending an email and a stamp are inexpensive i thought i would be a nusanse to nissan for a bit, probably won't get very far, but i don't like being treated like i'm stupid or insignificant. and nissan have done both. they tried to fob me off with it not being their fault and they have tried to make me feel insignificant by basically saying we're big, we say no,m there is nothing you can do. at the end of the day, i have a re grease kit on stand by with ZmanAlex but i just wanted to see how far i could push this. i wouldn't expect a nissan mechanic to openly condemn their own employer its the old biting the hand that feeds you situation. but maybe they could quitely pm me details or confidential memos Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted June 17, 2009 Share Posted June 17, 2009 Mine clicks - Im in Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 If they want a line of 350z turning up at Nissan UK and clicking like hell that can be arranged. there can't be that many 350z's in the country, they are no where near as common as the TT, i don't know how many members we have on here, but i'd be interested to know of the amount of people on here who has suffered from rear clicking syndrome. if i have all the numbers i could work out a national average. Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 Mine clicks - Im in i'd be up for it. Quote Link to comment Share on other sites More sharing options...
martinmac Posted June 17, 2009 Share Posted June 17, 2009 OK you asked. I have the click. 350Z = 6395 Roadster = 1128 Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 OK you asked. I have the click. 350Z = 6395 Roadster = 1128 is that the UK figures i'm guessing not the amount on the forum so how many do we have on the forum out of interest, and whats the likelihood of linking the other forum to it as the more we have the better, or even if someone wants to run a mirror thread on the other site to save hassle and posting issues. Quote Link to comment Share on other sites More sharing options...
rich5259 Posted June 17, 2009 Share Posted June 17, 2009 OK you asked. I have the click. 350Z = 6395 Roadster = 1128 Are those the final numbers for Nissan sales in UK? Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted June 17, 2009 Author Share Posted June 17, 2009 also how do i run a poll on this thread to find out how many people have had/do have/don't have a clicking axle problem. when i was with the new civic honda club, they were well linked with honda uk and regularly ran consumer surveys etc on the cars for honda and gave them feedback, we even used to get honda posts or memos commenting on any issues we had picked up, and what if anything they planned to do. Quote Link to comment Share on other sites More sharing options...
nrenz123 Posted June 17, 2009 Share Posted June 17, 2009 2004 coupe with 54,000 miles both of my axles are clicking! Quote Link to comment Share on other sites More sharing options...
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