One of my mates had similar story when his daughter's iphone broke phones apple-they said they will have to pay for new as it only coveted for 1 year...long story short - he got told by someone else that by EU law or something it covered for 2 years (1year in US), so he phoned them back, quoted that to apple person-and they gone "oh yea...bla bla bla" and gave him new phone