sellers reply.........
Hi. Im sorry you have a problem with the phone and I will do all I can to solve it.I used the phone and it worked fine for me so I am unsure what has happened.But you must understand the item was sold to you a month ago and I have no control over what has happend to it in that period.If I have to refund you then I will do so willingly. but I will first contact EBay and see what both our positions are regarding this matter. I will send a copy of this message and your query to EBay. so please be patient.
I would be greatfull if you would reply to this message and let me know if you are happy dealing with it in this manner.
Best Regards Tony