PROBLEM I HAD WITH WANADOO/ORANGE................................................................. ....
Rang up to update from dialup to Broadband, no problem when I eventually got through 20 mins Took my details etc.. modem came through in a couple of days hooked it up as per instructions then waited as instructed for 10 days for flashing light to go off, Needless to say it never went out
Rang there service dept 30 mins wait., only to be told all was well give it another 24 hours
again needless to say no joy ..rang again 15 minswait...this time to be told there may be a fault (no @*!#)..to ring another no. (at 50p/min) where an engineer would help..Obviously I told em to bollocks and said I wanted to cancel, onlty to have a young girl tell me I couldnt as I was in a 12c month contract When I reminded her it was a free 30 day trial was told that didnt matter
Finally got put through to a supervisor (after being warned about inappropriate language) who said an enginerr would definitely ring back to sort it out..When I asked what happened if he didnt ring back I was told to ring the premium tel. no.........
Again obviously harsh words were spoken , to wit I can never contact Orange again (shame it matched my car )