Ok, I won't try to be helpful in future. The first post isn't clearly written and could be interpreted that you'd help and that there would be no vat or import duty due. I didn't suggest any wrongdoing, I was merely trying to be helpful, I'm not sure why you'd need to "temper yourself before replying"
Maybe someone took a pis s in your cornflakes this morning, or maybe you're paranoid. I wouldn't have said I'd done anything wrong.
Great customer service though, top job.