Jump to content

DAN@ADRIAN FLUX

Trader
 View Profile  See their activity

  • Posts

    217

  • Joined

  • Last visited

 Content Type 

Posts posted by DAN@ADRIAN FLUX

    Rear Screen Claim and Repair

    in Insurance

    Posted

    On 11/03/2021 at 16:36, Elgreenio said:

    3 weeks ago a couple of toe rags decided they wanted to steal a couple of kites from the boot of my car, they had been there in a shopping bag for six months no issue. Smashed rear screen and took the bag containing the kites, @*!# happens.

    I phoned Adrian Flux, who passed me onto Marker Study the underwriters who passed me onto Auto Windscreens the repairers, paid my excess and booked in for a repair the next day.
    Arrived at Auto Windscreens to be told the windscreen was there but no replacement seal, the technician didnt want to use the old one as they didnt know how old it was and wouldnt want to take a chance on reusing what could be a 17 year old seal.

    AW told me they would be in touch in a week when a new seal had been sourced, two weeks later and nothing, i had to chase them up to be told there would be a 10 week delay in getting the replacement seal through Glyn Hopkins. So effectively my car would be left virtually unusable and insecure for 3 months (i wouldnt want to travel more than a mile or two for fear of the polythene sheet blowing out).

    This means that my car is currently sat with a flimsy bit of polythene covering the rear screen, open to the elements at the slightest breeze with the alarm motion sensors covered to prevent the alarm sounding every 10 minutes when the wind blows.


    That 10 week wait, Torqen have the part ordered and will have it on Monday 15th of March, Adrian Flux just pass the book, i purchased and paid for fully comp insurance through them, i know they are a broker, but hey, not their problem...........Marker Study, after a conversation last Friday agreeing the delay was too long asking me for the details of the Torqen part and to send them a link to it are now saying they wouldnt be able source a part for AW to fit and it basically isnt their problem, not interested, they passed me onto AW and they can only use an approved supplier (3 month delay to get my screen repaired) and are not prepared to use this part as it isnt from their approved supplier.

    Marker Study have now told me that National Windscreens may be able to do the repair, but they dont have the seal and dont know if they could purchase from a third party without Marker Studys approval, any gusses where that is going to go.


    Currently feel like i am chasing my tail going around in circles trying to get my screen repaired.

    In the current pandemic climate i can understand there being a delay waiting for a part, but when that part is or will be available in days then surely you can make allowances and some kind of effort to get a repair done. Am i expecting too much?


    Who are the best people to complain to? Any kind of ombudsman or insurance regulator, surely 3 months without a rear screen cant be classed as reasonable.

    What about water damage going forward, or further damage or theft, it seems to me they have taken the money and run with no real interest in getting a repair done.


    Anybody got any advice or opinion on where to go or what to do next.


    Thanks

     

    Hi.

    I'm sorry to hear about the issues you've been having. If you wanted to PM me your details I'd be happy to take a look into this to see if there is anything we can do to assist.

    Regards,

    Dan.

    Adrian Flux - Christmas 2020 Opening Hours

    in Adrian Flux

    Posted

    Hi,

    I can now confirm our seasonal opening hours, as follows:

     

    Up to and inc 23rd:                                                   Normal Hours

    Christmas Eve:                                                         9.00am – 1.00pm

    Christmas Day:                                                         Closed

    Boxing Day:                                                              Closed

    Sunday 27th December:                                        Closed

    Monday28th December:                                         Closed

    Tuesday 29th December:                                        Normal Hours

    Wednesday 30th December:                                  Normal Hours

    New Year’s Eve:                                                      9.00am – 1.00pm

    New Year’s Day:                                                      Closed

    Saturday 2nd January:                                             9.00am – 1.00pm

    Sunday 3rd January:                                                            10.00am – 2.00pm

    Monday 4th January:                                               Normal Hours

    Regards Dan.

    write off value

    in Insurance

    Posted

    On 04/09/2020 at 16:35, ilogikal1 said:

    Does the AF policy actually cover mods? Check the fine print on Admiral, whilst they load the premium they do restrict pay outs for non-standard parts and they tend to be unrealisticly limited.

    Hi.

    Just to let you know that are modified car insurance schemes cover modifications on a like-for-like basis.

    Regards,

    Dan.

    350zUK.com - Insurance scheme with Adrian Flux...............

    in Adrian Flux

    Posted

    On 06/05/2020 at 14:29, Zulu37Oscar said:

    What a bunch of monkeys...AVOID Adrain Flux!!!!

     

    I insured my motorbike with AF a few years ago now, and I should have learnt never to contact them again, the cost of the bike insurance was £115, and I cancelled after 2 weeks (cannot remember why now) and they refunded me £25, keeping £90 costs and admin lol, i won when I took them to the insurance abritrator, and at least got some more back, but that was last time......
    I thought I would give them another chance as things change over the years, so contacted them today far a quote on my 370. After talking to the nice lady (assume reception of some sort) she put me through to "Harry Enfields - Kevin". 1st words he uttered were "airigt.....what ya want", I said car insurance quote please. there was lots of noise and banging in the background and he had just the worst attitude, I pointed out it was noisey and was he working from home, he never asnwered just saying "whats ya addwress", I said you don't sound very interested in giving me a quote are you busy? Angrily he said (almost shouting at me in an angry 15 year old humpf)  " I'm asking questions I have to ask! "........It's ok I don't want a quote from you now...and hung up....

     

    Great choice of front man for your business Adrain Flux.......nuff said!,

     

    Be warned about getting involved with this company....

     

    Use SkyInsurance, they are Sooooo much more professional.

    Hi.

    I'm really sorry to hear about the recent experience you had with ourselves.

    I'd very much appreciate it if you could PM me the date you contact us and your number you contacted us from then at least I can trace the call and then we could look into this for you.

    Regards,

    Dan.

    Adrian Flux - Current Situation

    in Adrian Flux

    Posted

    Hi.

    Just to let you know we are still very much open and hopefully its business as usual wherever possible.

    As from Monday our quotes team will be on hand for any new quotations as per the below:-

    Monday – Friday 9 am – 6 pm

    Saturday – 9 am – 3 pm

    Sunday 10 am -2 pm

    Currently our service teams opening hours for existing clients are unaffected.

    Please feel free to visit the following FAQ link for advice around Coronavirus and insurance:-

    https://www.adrianflux.co.uk/blog/2020/03/how-will-coronavirus-affect-my-insurance.html

    During this uncertain period you may wish to look into laid up insurance so if this is the case please feel free to drop me a line.

    Stay safe.

    Regards,

    Dan.

    • Like 1

    SORN INSURANCE

    in Adrian Flux

    Posted

    Hi,

    Please feel free to give us a try for laid up insurance if you wish. if you wanted to PM me some contact details I'd be happy to arrange for one of my quotes team to give you a call back if you wish.

    Regards,

    Dan.

    Quote me FANTASTIC

    in Insurance

    Posted

    23 hours ago, fijifixit said:

    Well, that didn't work out! Got a quote for over 2k from Adrian Flux lmao.

     

    Checked on confused.com and got it for £721 with Tesco Bank

    Hi.

    Sorry we couldn't help with a more competitive quotation. Thanks for giving us a try though.

    Regards,

    Dan.

    Adrian Flux - Christmas 2019 Opening Hours

    in Adrian Flux

    Posted

    Hi,

     

    I can now confirm our seasonal opening hours, as follows:

     

    Up to and including 22ndDecember:         Normal hours

    Monday 23rd December:                               9.00am – 5.30pm

    Christmas Eve:                                                  9.00am – 2.00pm

    Christmas Day:                                                  Closed

    Boxing Day:                                                         Closed

    Friday 27th December:                                  9.00am – 5.30pm

    Saturday 28th December:                            9.00am – 1.00pm

    Sunday 29th December:                                 Closed

    Monday 30th December:                               9.00am – 5.30pm

    New Year’s Eve:                                                9.00am – 3.00pm

    New Year’s Day:                                                Closed

    Thursday 2nd January:                                     9.00am – 7.00pm

    Friday 3rd January:                                           Normal hours resume

     

    Regards Dan.

    Insurance

    in Insurance

    Posted

    12 hours ago, Wheels 370z said:

    So just hd my renewal from Admiral - last year 765.00. So I'm one year older (52), no change in circumstances, no claims or prosecutions and the premium for this coming year is £911. A 19% increase - good thing the FCA is cracking down on this but it seems to little effect at the moment. Will be shopping around ! Recommendations anyone????

    Hi.

    Please feel free to give us a try for insurance if you wish.

    Regards,

    Dan.

    Insurance

    in Insurance

    Posted

    12 hours ago, Wheels 370z said:

    So just hd my renewal from Admiral - last year 765.00. So I'm one year older (52), no change in circumstances, no claims or prosecutions and the premium for this coming year is £911. A 19% increase - good thing the FCA is cracking down on this but it seems to little effect at the moment. Will be shopping around ! Recommendations anyone????

    Hi.

    Please feel free to give us a try for insurance if you like.

    Regards,

    Dan.

    More power?

    in Performance

    Posted

    On 23/09/2019 at 12:28, decrobinson1999 said:

    insurance is a different thing i'm keeping aside, i currently pay 1100 for it, i have been quoted 2550 with turbo which isnt too bad considering thats what it cost to insure my GT86 a few months back.

     

    Or would you suggest to just leave the extra power goals for a few years and just do other things to the car

    Hi.

    If you do ever need any help with insurance at all then please feel free to drop me a line.

    Regards,

    Dan.

    Insurance

    in Insurance

    Posted

    Hi.

    Please feel free to give us a try for insurance if you like. If you wanted to PM me some contact details I'd be happy to arrange for one of my quotes team to give you a call back.

    Regards,

    Dan.

×
×
  • Create New...