Well I've had an unpleasant experience with kwik-fit today! Went to get two new front tyres which I ordered online, I went for the RE50As as that is what I have on the rear. I thought I'd also have an alignment done as I thought it was a bit out. Anyway, I thought everything was fine until I drove off and the steering wheel was pointing to the right when I was going straight. I took the car back and got them to check it, they had four goes at getting it right but in the end I was left with it off centre and told to contact customer services for a refund.
To make matters worse, when I got home and had a look at my tyres I noticed they weren't RE50As they were RE40!! By this time it was too late to ring them up.... I'm quite angry as I clearly ordered RE050A online and I even saw some in the right size in the garage near the customer area. The cynic in me thinks they had some 40s lying around they needed to get rid of!!
Oh and to add icing to the cake they gave me back my car with the check engine light on and tried to tell me it was on when I gave it to them
I dont know wether to start shouting at the branch or go straight to customer services - the trouble is that I didnt use a branch close to me. Oh and if anyone knows a good tyre and alignment place in Nottingham let me know.