BulletMagnet Posted August 26, 2011 Share Posted August 26, 2011 Really need some help here, until about a month ago, my iPhone would happily sync and backup in iTunes without a problem. Recently however it now refuses to backup, and since syncing also involves a backup, I'm kinda out of luck there too. When backing up it will either give me the striped bar for a few secs and then give me an error saying "Could not back iPhone up because session could not be started" Or I get the striped bar, which then turns into the progress bar but then stops after like 5% saying "could not backup iPhone because backup could not be saved on this computer" Or I get to the progress bar and it progresses to about 80% and just hangs. I have since done the following - reinstalled iTunes - deleted the Backup folder in C:\Users\Username\AppData\Roaming\Apple Computer\MobileSync\Backup - deleted the preference file for iTunes - synced contacts with Outlook (dunno how it even completed, did throw a backup error tho) and did a FW restore on the iPhone I really don't know what else could be the cause. I'm running Windows 7 Professional 64-bit and iTunes 10.4.10 and the iPhone is on 4.3.5 As it is now I have uninstalled everything Apple on the PC and will also delete anything relating to iTunes, i.e. all the iTunes Library and playlists, basically going for a fresh install of everything Apple. Anybody got any other ideas? Thanks Quote Link to comment Share on other sites More sharing options...
chrisjones6699 Posted August 26, 2011 Share Posted August 26, 2011 Have you jail broke your iPhone? Quote Link to comment Share on other sites More sharing options...
Karlp Posted August 26, 2011 Share Posted August 26, 2011 Try a DFU restore matey Quote Link to comment Share on other sites More sharing options...
BulletMagnet Posted August 26, 2011 Author Share Posted August 26, 2011 Not jailbroken, not tried DFU yet, will give that a bash. On night shift now so it'll have to wait till tomorrow. But, today I have noticed that the same is happening with my old iPhone 3GS, which I use as the Zeds jukebox, fails to backup also. Quote Link to comment Share on other sites More sharing options...
Karlp Posted August 26, 2011 Share Posted August 26, 2011 Sounds like a driver issue somewhere on your PC then if your 3GS isnt syncing too. Have you updated all drivers and windows files.etc ? Quote Link to comment Share on other sites More sharing options...
chrisjones6699 Posted August 26, 2011 Share Posted August 26, 2011 Not jailbroken, not tried DFU yet, will give that a bash.On night shift now so it'll have to wait till tomorrow. But, today I have noticed that the same is happening with my old iPhone 3GS, which I use as the Zeds jukebox, fails to backup also. Same thing happened to my iPhone 3. I had to take my MacBook to the apple shop in the end! You can try to create a new profile on your PC, install iTunes there and try again. Apple tried this for me and that found an issue with my profile.......for the life of me, I can't remember what they did!? Quote Link to comment Share on other sites More sharing options...
BulletMagnet Posted August 27, 2011 Author Share Posted August 27, 2011 After PM-ing SpurMadDave, he suggested rolling back to an older version of iTunes. Went and got iTunes 10.3.0.55 64-bit, and hey presto, everything is back to normal. Disabled auto update of iTunes now, until there is a crucial unavoidable update needed. Thanks Dave, thanks all Quote Link to comment Share on other sites More sharing options...
glrnet Posted August 27, 2011 Share Posted August 27, 2011 Result Quote Link to comment Share on other sites More sharing options...
Maccaman Posted August 27, 2011 Share Posted August 27, 2011 The last 2 times I have clicked on the software update, when syncing my Ipod Touch, I have ended up with it stalling. I have had to do a restore both times and that has been a ball ache. Quote Link to comment Share on other sites More sharing options...
lrh Posted August 27, 2011 Share Posted August 27, 2011 Apple products that "just work" sure do break a lot Quote Link to comment Share on other sites More sharing options...
BulletMagnet Posted August 27, 2011 Author Share Posted August 27, 2011 Read the thread. This thread is not partaking in the current discussion about Apple love/hate. And it turned out to be a software issue rather than hardware and most likely Windows 7 64-bit OS being the issue as iTunes is a piece of software written for 32-bit systems, always has been, it's just certain drivers that are adapted to function on the 64-bit platform. Quote Link to comment Share on other sites More sharing options...
chrisjones6699 Posted August 27, 2011 Share Posted August 27, 2011 Read the thread.This thread is not partaking in the current discussion about Apple love/hate. And it turned out to be a software issue rather than hardware and most likely Windows 7 64-bit OS being the issue as iTunes is a piece of software written for 32-bit systems, always has been, it's just certain drivers that are adapted to function on the 64-bit platform. Quote Link to comment Share on other sites More sharing options...
glrnet Posted August 28, 2011 Share Posted August 28, 2011 +1 Read the thread.This thread is not partaking in the current discussion about Apple love/hate. And it turned out to be a software issue rather than hardware and most likely Windows 7 64-bit OS being the issue as iTunes is a piece of software written for 32-bit systems, always has been, it's just certain drivers that are adapted to function on the 64-bit platform. Quote Link to comment Share on other sites More sharing options...
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