Ardesco Posted August 14, 2010 Share Posted August 14, 2010 Just called the insurance company to get them to put the Lightened flywheel and stage 2 comp clutch on my policy and had the muppet on the other end of the phone telling me he couldn't find an "enlightened flywheel" on his system I had to repeat it about 10 times and spell it out for him, and he still called it an enlightened flywheel!!! He then asked me if a clutch was new technology that isn't in road cars... (Yes, it was an Indian call centre) Quote Link to comment Share on other sites More sharing options...
Zugara Posted August 14, 2010 Share Posted August 14, 2010 I think they are from the "wherethefukarewe" tribe Advice... Wait till Monday then speak to the English call centre, or ask to speak to a manager at the Indian call centre who is usually an English person. Quote Link to comment Share on other sites More sharing options...
Animal Posted August 14, 2010 Share Posted August 14, 2010 More advice: email them the changes. That way they have written proof of exactly what's been done and you have proof that you've notified them. You'd think that a car insurer would employ people who knew something about cars though, wouldn't you. I remember talking to the overseas call centre of a previous insurer and they couldn't understand why I'd fitted a performance air freshener to my car... Quote Link to comment Share on other sites More sharing options...
Will370z Posted August 14, 2010 Share Posted August 14, 2010 Friend of mine had a car accident as the car behind him drove into the back of his motor. He contacted the insurance call centre (non uk) and said "he was in a steam of traffic and the car behind hit him". They asked how much water damage there was from the stream........god help us, and people wonder why call centres get grief. Quote Link to comment Share on other sites More sharing options...
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