TT2Z Posted May 11, 2006 Share Posted May 11, 2006 Trying to get a number for Nissan customer services / support. Sent e-mails but getting nothing back.......... I'm Having problems with my drivers seat and getting nowhere with the dealers. Whilst on the subject, does anyone know an aftermarket seat that will fit the ZED without too much modification, so It can be put back to standard at a later date. Ian. Quote Link to comment Share on other sites More sharing options...
M13KYF Posted May 11, 2006 Share Posted May 11, 2006 I can find this Nissan Motor ( GB ) Ltd, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Tel:01923 899 334 Fax:01923 899 900 PM (chris) funkystyling. I know he changed his seats. Quote Link to comment Share on other sites More sharing options...
TT2Z Posted May 11, 2006 Author Share Posted May 11, 2006 Thanks Mike, I've now been "on hold" for 12 mins. And I will be talking to Chris again soon. Quote Link to comment Share on other sites More sharing options...
D4V3 GT4 Posted May 11, 2006 Share Posted May 11, 2006 I HAD MY DRIVERS SEAT REPLACED LAST WEEK! MUST ADMIT CS WERE VERY GOOD DAVEH Quote Link to comment Share on other sites More sharing options...
TT2Z Posted May 11, 2006 Author Share Posted May 11, 2006 Dave, can you tell me who you dealt with in CS, which dealer did the work ? now hanging up after nearly 40 mins being told my call in important. Quote Link to comment Share on other sites More sharing options...
Removed Posted May 11, 2006 Share Posted May 11, 2006 not many other people in the UK replaced the seats completely, IIRC Revsport did too? Quote Link to comment Share on other sites More sharing options...
Dicky Posted May 19, 2006 Share Posted May 19, 2006 Good luck to you. Ive been on over a YEAR trying to sort a problem. When telephoning Ive never been connected in under 12 mins. Ive blasted them on several occasions but they just soak it up and provide little constructive help. Im totally disgusted with them. If you ask to speak to their boss they say they are the customer services manager and the buck stops with them. Each time you call you get one of many who has to familiarise themselves from the computer screen so you have to re tell your story over and over. CRAP,CRAP,CRAP,CRAP (but Im not bitter and twisted) Quote Link to comment Share on other sites More sharing options...
Leenx Posted May 25, 2006 Share Posted May 25, 2006 All, You've all been very helpful in answering all my questions. My office is based next door to Nissan head office, and I have managed to get contact details of both the MD of Nissan and Renault. Not sure I can post this though. Could one of the moderators confirm the procedure please? Thanks Quote Link to comment Share on other sites More sharing options...
Removed Posted May 25, 2006 Share Posted May 25, 2006 IMO you can post these names, but let's see what the other guys say too PS the CS manager would be handy for Neil too please Quote Link to comment Share on other sites More sharing options...
ByteJuggler Posted May 25, 2006 Share Posted May 25, 2006 Good luck to you. Ive been on over a YEAR trying to sort a problem. When telephoning Ive never been connected in under 12 mins. Ive blasted them on several occasions but they just soak it up and provide little constructive help. Im totally disgusted with them. If you ask to speak to their boss they say they are the customer services manager and the buck stops with them. Each time you call you get one of many who has to familiarise themselves from the computer screen so you have to re tell your story over and over. CRAP,CRAP,CRAP,CRAP (but Im not bitter andtwisted) I wish Nissan realised how much this type of behaviour hurt them. I for example, are very close to buying a Zed, but whenever I read threads like this I become *very* uncertain and start wondering if I shouldn't rather leave the cash in my bank account or spend it on something else. One does not pay £28k+ for something just to be mistreated by the company etc etc. It is even worse if the CS *manager* is fob-offish. It should be their first concern to ensure customer satisfaction... whatever happened to "the customer is always right"? Quote Link to comment Share on other sites More sharing options...
Removed Posted May 26, 2006 Share Posted May 26, 2006 thing is though, I have to say in 2 years I haven't NEEDED to contact CS once, and so I suspect most of the Z owners. I bet you that most other CS departments for other brands are exctly the same, and it's the number of times that you NEED to contact them that'll make a difference in the ownership experience. The few niggles I've had (squeaky seat for example) got sorted under warranty by my dealer with no problem. IMO the car is reliable enough (famous last words) not to need to involve CS enough to make it an unpleasant ownership experience. But of course this is just my own experience . Quote Link to comment Share on other sites More sharing options...
ByteJuggler Posted May 26, 2006 Share Posted May 26, 2006 thing is though, I have to say in 2 years I haven't NEEDED to contact CS once, and so I suspect most of the Z owners. I bet you that most other CS departments for other brands are exctly the same, and it's the number of times that you NEED to contact them that'll make a difference in the ownership experience. The few niggles I've had (squeaky seat for example) got sorted under warranty by my dealer with no problem. IMO the car is reliable enough (famous last words) not to need to involve CS enough to make it an unpleasant ownership experience. But of course this is just my own experience . Yes, on balance and in general I think (hope!) you're correct, which is why I'm still heading towards buying one... It is just so offputting seeing such grief though... Here's to hoping I never ever have to make use of warranty work... (which would be the best option all round...) Quote Link to comment Share on other sites More sharing options...
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