I can scarcely believe this but I have some good news! Despite months of radio silence I decided to send one final email copying in the various addresses quoted above. I also joined the forum (sorry mods ) uncovered by Wasso and sent a PM to JPerformance quoting the above person's name. I was polite but firm and explained that my next steps would be to involve the OFT and small claims court.
and hey presto, I finally received an email from someone called Zara promising me a refund.Two days later;
11/02/2011 Card Purchase £119.99
REFUND WWW.JPERFORMANCE.COM REF XXX XXXXXXXXX BCC
What I can say?! A huge thanks to Wasso (I owe you a beer) for the private investigation work and thank you Chris I, Colin, Martin and the other mods for being so supportive. I can can see why people like Dan and Sarnie hang around despite moving on from their Zed.
Have a great weekend, that’s my Friday night paid for – well just about on London prices!
Matt