Hello guys can i get your opinion please
Saturday 17th of may
Head down to Steven Eagell Toyota in watford to view a Auris sr180 08 plate 63k for me dad (trading in his wrx)
When we arrive it is clearly obvious the images on the web have been shopped cars look showroom
Marks on front bumper and rear bumper to the point that the paint has been removed and the brakes are ****ed metal on metal
We do a deal on the grounds the work is done the car
and i quote from the sales guy " the Bumper will be touched up by some of the best guys in the country, it wont even be noticeable" one of the selling points for me old man
a week passes we arrive its pissing it down with rain on the following Friday 23rd
The brakes have been done but below is the result of the best in the country repair, would you call this class leading as im not a body shop man but to me that a touch up stick been dabbed on it and yes it is very noticeable, im fine with it being touched up like this as is my old man aslong as the point of it wont be noticeable stands well i can tell it not even had lacquer put on it,
i even removed some of the paint with my thumb just by rubbing it
and the rear bumper (which when we picked it up he said its been sprayed)
Right now good bit, when we picked the car and spoke about are disapproval of it the sales guy said on fair enough we'll get the guy to come re do it well ring you Tuesday.
Friday night my old man was just sitting around with a face like a smacked arse really felt conned and to put cherry on top we found a massive patch of lacquer peel on the drivers wing which i think 4 of us viewing the car would have noticed and in the pic my dad took on day of viewing its not visible, So we drove from Cambridge to Watford on saturday the 24th to be there on opening and arrived before the sales guy as we also noticed one of the retractable cup holders had fail, we explained to the bloke about the laquer peel and he said well it must have been when we viewed as their are valeting guys dont use products that would do that, but says when the guy comes to do the rest he get him to repair that,
Note no phone call about paint all week
the car was booked in today to have the cup holder changed, when my dad arrives the sale guy walks up and says hows you enjoying the car and my old man explains he is far from happy with the service given, to which the guys says" o we havent been able to get hold of the paint guy but its a used car you've got to expect it to have marks", not an apology or explanation for the lack of contact
So from our point of the view the car aas bought on a promise of the paint being repaired to a standard as described of " you wont notice it" He did explain it wouldnt have the whole bumpers resprayed but what we did expect wasthe smart repair mobile guys who do the below to sort it seem steve eaglee toyota think that a touch up stick is acceptable, my old man said to them they have till next friday to sort something or we will go trading standards, i have direct contact details for mr steven eaglee him self and complain directly with toyota as it was bought as part of there toyota approved stock.
whats your guys views or advise from here