CK@Chris Knott Insurance

Hi

Just to let you know I'm taking a (well-earned?!) rest over Christmas!

From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then.

Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile.

The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet.

Have a good Christmas and a peaceful New Year.

Mine isn't due, but when it will be, are you guys still not quoting to under-25s?

Afraid so on 350Z's.

Please don't forget to ring us for a quote if your car insurance is due within the next 21 days.

You may have waited all year and now is the time!

Don't forget to mention that you were recommended by this forum.

Our number is 0800 917 2274 or if ringing by mobile, 01580 752961.

Just to let you know also that apart from the usual Bank Holiday closures, we will be shut on Christmas Eve & New Year's Eve.

Normal opening hours are –

Monday-Friday 9am-5pm

Saturday 9am-noon (skeleton staff)

(There is a 24 hour claims helpline)

Does the number who called ,include those who did and it was more expensive ?

I called at the end of October and my insurer was £50 cheaper ! So I stayed with them.

Yes but don't get me wrong, the figures/take up rate are fantastic for users on here. We're more than pleased.

It's the fact that only 160 people have had a quote from us is my concern.

Just as a matter of interest, when I look at the number of people who have called us from this forum and compare that to the number of forum users, it is quite a low percentage.

I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading.

My question is why aren't more people calling us on here? Just curious!

Alas we don't do nitrous. Sorry.

Explanation of phone system changes

to improve call handling.

Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.

At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.

So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.

That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.

We’ll monitor how well it works over the coming weeks and make any changes as necessary.

We have just announced plans to move to much larger premises from 1st March 2010. Existing customers will be notified in due course but this is all due to the success of our insurance scheme as we look to expand.

This year we took on 50% more staff in our New Business team just to cope with demand and as more people hear about the scheme and contact us, we will look to continue to increase our numbers so as to maintain the positive feedback we receive.

We have already hit November's target with a week still to go so again thank you to those who have rung us for a quote.

I'd ask that anyone coming up for renewal (including family) within the next 21 days to please give us a ring on 0800 917 2274 or 01580 752961 by mobile (as cheaper).

Please mention the club name/reference number and don't forget our car breakdown policy at £54.50 for full UK cover. I announced this on the site a few weeks ago and it has generated quite a lot of interest already.

Yes, we mirror NCB though please see viewtopic.php?f=63&t=15584 for the criteria.

So is it a particular agent?

 

Also, is there any spots in the UK that aren't as well covered?

No it will be any localised recovery agent and it is UK-wide without restriction.

Excuse my ignorance but how does it work? Who would come to your aid?

 

Also does it cover the person or the vehicle as I have more than one toy

Hi Stew

Basically, you break down, ring the dedicated number & recovery agents come and sort it, eg. take you to your destination.

It covers the specific car as well.

We’re pleased to announce the launch of Chris Knott Breakdown Cover to our car club/forum partners.

This high-quality, reliable cover is a fraction of the cost of RAC or AA cover and offers more benefits.

The price for full UK breakdown cover is £54.50 and major benefits include:

• Mechanical breakdown cover

• Recovery home or original destination if repairs cannot be carried out at roadside

• Accident or vandalism cover

• Fire, theft or attempted theft cover

• Flat battery, loss or breakage of keys cover

• Lack of fuel cover

• Accidental damage to tyres cover including punctures for motorcycles

• SMS text messaging service to mobile phone callers advising them of ETA of our operator

All the above benefits are available under the "Home Start" cover if the breakdown occurs at the Customer's home.

Please see http://www.ckinsurance.co.uk/docs/Chris ... akdown.pdf for full details.

Cover is available at your breakdown renewal (which means you don't even have to be insured with us!) or to run in-line with your Chris Knott car insurance renewal date, and is underwritten by Brit Insurance Ltd.

After recording our 3rd best month ever in July, we have done it again in October - our 3rd best month ever! So thank you to everyone who has rung.

We've also now provided the option of emailing your quote details to us if you can't contact us by phone & the thread for that is found in an insurance section or my original post offering the scheme.

We are already way ahead in November based on previous years so I would encourage you to ring us (or email using the special template form only) when your car insurance renewal is due.

It really is a good time to ring us!

Most imports are fine with us!

Not something we offer I'm afraid. Sorry.

Please don't forget to ring us if your car insurance renewal is due in November. (You can also email us (see separate thread) if you can't ring Mon-Fri 9am-5pm or Sat morning 9am-noon).

From September onwards, we were given increased targets of attaining an extra 25% worth of business on already six figure sums (overall written premium) for new customers.

In both September & October, we have achieved this!

(The target set for renewal retention was also accomplished!).

This shows that, because of both our prices & customer service at new quoting stage & at renewal, surely it's worth a (free) call to get a quote?

0800 917 2274 or if phoning by mobile, 01580 752961, though not free.

Hi

A tip off!!!

The 'word on the street' is that premiums are 'hardening' meaning that they are going up.

HOWEVER.................

I was in the office yesterday & the New Business Manager told me that due to the success of our insurance scheme this year, the set targets each month have been upped by 25% remarkably! This started on 1/10/09.

Even though we have had a good month already, on reckoning it could be that we are just under the set target so he told me that premiums will be even cheaper for people who have renewal dates from now until 31/10/09 just so that these targets can be met!!!

The difficulty is that from now until February, there aren't as many people insuring cars.

My thought is that, because of these quieter months, the premiums will continue to be cheaper for those who have renewal dates for now, November, December, January & early February.

All I'd say is it's worth a call ESPECIALLY if your renewal date is within these months.

(My long-term thought is that if the insurers show a decent profit due to increased business but at lower premiums, then this will continue throughout next year but that is only me surmising!).

Money off with Chris Knott Insurance

If you’ve taken out cover with us here at Chris Knott Insurance, we’ve got some great news for you!

With at least one car already insured through us, we’re now giving you £10 OFF any extra cars you bring to us. That’s on top of any other savings we can achieve for you.

Simply call us FREE on 0800 917 2274* quoting reference 350-683 to claim £10 OFF the other cars in your household.

We‘ll still offer you our best deal but we’ll take an extra £10 OFF to thank you for your extra business.

There’s no limit to the number of cars you and your family members can bring to us and claim your £10 OFF, providing they are all registered to the same address.

If you’re not yet insured with us, this is a great reason to think about asking us for a quote.

Remember, just call 0800 917 2274* quoting the reference above to find out how much you could SAVE then ask us for your £10 OFF. You must quote the above reference to benefit. Watch this space for more great offers coming soon…

*For mobiles, try 01580 752961 - it’s not free but may work out cheaper. Discount offer applies to vehicles not currently insured through us. To claim your £10 OFF you must have at least one ‘live’ car policy with us at the time of claiming. Normal underwriting criteria apply. Not to be used in conjunction with any other offers.

Hi, looked at a 350z that had been a cat C write off, would that load the insurance much? Thanks.

No problem!

There is no doubting the success of our insurance scheme and we do thank all of you for ringing us.

However, we are often asked about online quoting.

The scheme is such that it is impossible to quote online but we have an idea!

We prefer people to ring us for a quote but if you're car insurance renewal is due within the next 21 days, please feel free to complete the questions below, then copy & paste, then email to peter.haywood@chrisknott.co.uk, who will contact you with the quote.

The scheme starts for ages 30 and over and you must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving).

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.

1.WE WILL ONLY QUOTE IF YOUR CAR INSURANCE RENEWAL DATE IS WITHIN 21 DAYS OF THE DATE OF YOUR EMAIL,

2.PLEASE ANSWER EVERY QUESTION BELOW,

3.COPY & PASTE ALL THE TEXT FROM 'NAME OF CLUB' DOWN TO THE BOTTOM

4.EMAIL THIS TO peter.haywood@chrisknott.co.uk

5.WE WILL RING YOU BACK WITH THE QUOTE. (IF YOU HAVEN'T HEARD ANYTHING WITHIN 24 HOURS, PLEASE RING US AS WE INTEND TO LEAVE MESSAGES & SEND EMAILS SAYING WE HAVE TRIED TO CONTACT YOU).

Here you go - (if at all possible, can you reply in CAPITALS and different font/colour please?)

NAME OF CLUB : 350Z-uk

CLUB REFERENCE NUMBER: 839

Full name of policyholder (inc Mr/Mrs/Miss/Ms)

Home postcode

Mobile number

Daytime number

Vehicle registration number

Make & full model of car

CC

Year of manufacture

Value of car

Registered Keeper

Registered Owner

Where vehicle kept overnight

Number of seats

Date of purchase of car

(If less than 12 months ownership, please

give details of previous cars owned)

Immobiliser fitted

Modifications

RHD or LHD

Cover required (Comprehensive or TPFT)

Renewal date

Years NCB that is available to use on this policy

(NCB lapsed 2+ years ago and NCB earned as a named driver is not acceptable)

Protected bonus required if full NCB – yes or no

Who is driving

For ALL drivers –

Male or female

Date of birth

How long lived in UK

How long held a full UK licence

Occupation plus any part time jobs

Business nature of your job

Employed or self-employed

Marital status

Total miles per annum

Use of car – commuting or business use

If business use (if so, what specifically)

Homeowner

Any claims fault or non fault within 5 years

Please give circumstances including approx costs, which policy the claim was on and what happened

Any convictions within 5 years

Please give code (eg SP30), date of conviction, fine, ban

Disabilities notified to DVLA

How many cars in family

Postcode where car kept overnight

Renewal quote

Total renewal excess (inc voluntary & compulsory)

Which insurer

Best quote

Total excess (inc voluntary & compulsory)

Which insurer

(Proof will be needed of quotes as we are audited by the insurers. This can

be in the form of renewal notices, internet log in details and reference numbers).

There is no doubting the success of our insurance scheme and we do thank all of you for ringing us.

However, we are often asked about online quoting.

The scheme is such that it is impossible to quote online but we have an idea!

We prefer people to ring us for a quote but if you're car insurance renewal is due within the next 21 days, please feel free to complete the questions below, then copy & paste, then email to peter.haywood@chrisknott.co.uk, who will contact you with the quote.

The scheme starts for ages 22 and over for Comprehensive cover (though 25 for some cars), & 19 and over for TPF&T cover, and you must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving).

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.

1.WE WILL ONLY QUOTE IF YOUR CAR INSURANCE RENEWAL DATE IS WITHIN 21 DAYS OF THE DATE OF YOUR EMAIL,

2.PLEASE ANSWER EVERY QUESTION BELOW,

3.COPY & PASTE ALL THE TEXT FROM 'NAME OF CLUB' DOWN TO THE BOTTOM

4.EMAIL THIS TO peter.haywood@chrisknott.co.uk

5.WE WILL RING YOU BACK WITH THE QUOTE. (IF YOU HAVEN'T HEARD ANYTHING WITHIN 24 HOURS, PLEASE RING US AS WE INTEND TO LEAVE MESSAGES & SEND EMAILS SAYING WE HAVE TRIED TO CONTACT YOU).

Here you go - (if at all possible, can you reply in CAPITALS and different font/colour please?)

NAME OF CLUB : 350Z-uk

CLUB REFERENCE NUMBER: 839

Full name of policyholder (inc Mr/Mrs/Miss/Ms)

Home postcode

Mobile number

Daytime number

Vehicle registration number

Make & full model of car

CC

Year of manufacture

Value of car

Registered Keeper

Registered Owner

Where vehicle kept overnight

Number of seats

Date of purchase of car

(If less than 12 months ownership, please

give details of previous cars owned)

Immobiliser fitted

Modifications

RHD or LHD

Cover required (Comprehensive or TPFT)

Renewal date

Years NCB that is available to use on this policy

(NCB lapsed 2+ years ago and NCB earned as a named driver is not acceptable)

Protected bonus required if full NCB – yes or no

Who is driving

For ALL drivers –

Male or female

Date of birth

How long lived in UK

How long held a full UK licence

Occupation plus any part time jobs

Business nature of your job

Employed or self-employed

Marital status

Total miles per annum

Use of car – commuting or business use

If business use (if so, what specifically)

Homeowner

Any claims fault or non fault within 5 years

Please give circumstances including approx costs, which policy the claim was on and what happened

Any convictions within 5 years

Please give code (eg SP30), date of conviction, fine, ban

Disabilities notified to DVLA

How many cars in family

Postcode where car kept overnight

Renewal quote

Total renewal excess (inc voluntary & compulsory)

Which insurer

Best quote

Total excess (inc voluntary & compulsory)

Which insurer

(Proof will be needed of quotes as we are audited by the insurers. This can

be in the form of renewal notices, internet log in details and reference numbers).

Yes, please give us a try!

Please don't forget to ring us if you have received your car insurance renewal through.

People insuring with us in the first 6 months of this year made an average recorded saving of £60.02 off their BEST quote.

In July, we had our 3rd best month ever in 26 years of trading.

Earlier this month, we recorded our best ever weekly figures from the forums.

We have taken on more staff to cope with demand.

This scheme has been set up for you as a community so we can provide the discounts on your other cars as well!

Please ring 0800 917 2274 or 01580 752961 if ringing by mobile, and don't forget to mention the club name/reference number.

IT'S WORTH RINGING US BECAUSE........

Well, after my post about August being the second busiest month of the year for car insurance renewals, we have in the last week recorded our BEST EVER income regarding providing insurance for forum users (and their families). That's in 26 years!

If your renewal is due in the next 21 days, please don't hesitate to give us a call on 0800 917 2274 or 01580 752961 if calling by mobile and PLEASE DON'T FORGET TO QUOTE THE CLUB NAME & REFERENCE NUMBER found in either my signature or my original post introducing the scheme!

Don't forget to check out the original thread stating minimum ages, etc, for the scheme.

Please don't forget to ring us if your car insurance renewal is due within the next 21 days.

August and September are the 2nd & 3rd biggest months for renewal dates so I expect quite a few of you will be sighing at the thought!

If we can already save our new, 2009 customers an average of £60.02, then surely it's worth a phone call...and a free one at that!

0800 917 2274 (or 01580 752961 if calling by mobile though not free unless you have free minutes!).

One thing I ask - please don't forget to quote the club name and/or reference number found in my signature below.