atchi123 Posted August 9, 2007 Posted August 9, 2007 Hi all Got an issue with the left side speakers intermittently cutting out/distorting which it seems from the forum is a known fault. The issue is I had the head unit replaced 6 months ago for the cold skipping problem, now the car is out of warranty! I think I have some case here to complain and get this problem fixed..what do you think are my chances/best approach with the dealer? Tks Steve Quote
M13KYF Posted August 9, 2007 Posted August 9, 2007 I think if the Head unit has been replaced you should ge at least 1 years guarantee with it. I know with Audi you got 2 years. Maybe someone else can confirm Quote
Stew Posted August 9, 2007 Posted August 9, 2007 Depends on the dealer I think as I'm unsure if a new warranty is issued on the replacement head unit. You might get a goodwill claim but I would't hold your breath! Quote
Guest prescience Posted August 9, 2007 Posted August 9, 2007 Your best approach is that they have replaced your unit with a faulty one - after all it didn't cut out before before did it? Twelve months would be standard anyway in such a case. You might also go onto the offensive if they appear awkward and point out that since the cutting-out issue is well-known, you suspect they may have given you one which was returned by another Customer for that issue. Quote
M13KYF Posted August 9, 2007 Posted August 9, 2007 surely all parts must have a guarantee life. Isn't it part of the customer protection act or something Quote
Stew Posted August 9, 2007 Posted August 9, 2007 I think it would have minimum of 6 months but a year is probable. They definately should be doing it under warranty. atchi123 - you maybe got my cutting out bose! Quote
atchi123 Posted August 10, 2007 Author Posted August 10, 2007 thanks guys, i'll ring them up today. Quote
Beavis Posted August 10, 2007 Posted August 10, 2007 This does not sound like a faulty head unit to me, sounds like the left speaker is on its last legs, almost sounds like the copper braid on the speaker cone as broke. Quote
Chesterfield Posted August 10, 2007 Posted August 10, 2007 Is this only cutting out when using the CD, or does it cut out when using am/fm also. If its only when using the CD it appears that your head unit may be suffering a slight variation on the cold/skip problem. Whereby the left channel is not being picked up and processed by the cd player. Try using the radio too - if that still skips, then it could be the speaker/cable. Quote
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