Chesterfield Posted April 12, 2006 Share Posted April 12, 2006 Well - I took my TomTom back to currys as there was a fault on the screen. They sent it away for repair and gave me a servce docket. They also said it would be about 7-10 days before it came back. Anyway, Ive been on holiday and been back a while, and got thinking that it has been a while... So I get out the paperwork and read the terms and conditions attached to this service docket, looking to see if there are any timescales etc... Well, it states that if they are unable to repair the product under guarantee within 28 days, then I can request a replacement item. Ive just totted it up, and its exactly 28 day today. So Ive phoned them up and told them Ill be in in the morning to pick up a nice shiny new TomTom 700. What do you reckon my chances are of walking out with a new one? Quote Link to comment Share on other sites More sharing options...
Removed Posted April 12, 2006 Share Posted April 12, 2006 fingers crossed mate Quote Link to comment Share on other sites More sharing options...
lomoto Posted April 12, 2006 Share Posted April 12, 2006 you,ve got no hope or Bob Hope, and you know where Bob is Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted April 12, 2006 Author Share Posted April 12, 2006 When ive got a copy of signed terms and conditions in my mitten, I reckon Ill be coming out with a new one. Quote Link to comment Share on other sites More sharing options...
lomoto Posted April 12, 2006 Share Posted April 12, 2006 I hope you do a lot better than myself,with getting refunds and exchanges at retail outlets...I always seem to end up on the wrong side Quote Link to comment Share on other sites More sharing options...
eddmac Posted April 12, 2006 Share Posted April 12, 2006 I reckon you'll do fine - you've got it in black and white You will probably need to speak to a manager though, the morons that work there never know what to do Quote Link to comment Share on other sites More sharing options...
Kai Posted April 12, 2006 Share Posted April 12, 2006 If you threaten them with legal action, they will change it You are in the right and they do not have a leg to stand on - it is in their contract with you. Kai Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted April 13, 2006 Author Share Posted April 13, 2006 New TomTom 700 sat on my desk now. Quote Link to comment Share on other sites More sharing options...
M13KYF Posted April 13, 2006 Share Posted April 13, 2006 Result. Quote Link to comment Share on other sites More sharing options...
lomoto Posted April 13, 2006 Share Posted April 13, 2006 Well done , you can come with me next time I have probs !! Quote Link to comment Share on other sites More sharing options...
teddyonholiday Posted April 13, 2006 Share Posted April 13, 2006 Hey you wont need the phone integration kit for the Z now with a quality bit of kit like the Tom Tom 700 its got it built in. Quote Link to comment Share on other sites More sharing options...
Traktion Posted April 13, 2006 Share Posted April 13, 2006 Nicely done! Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted April 13, 2006 Author Share Posted April 13, 2006 Looking forward to setting it all up again tonight now - and loading it with the speed camera database too. Quote Link to comment Share on other sites More sharing options...
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