Thanks for the sensible answer Chris..
If I may make a suggestion, I think one of the reasons why we do not use it is because we have to be logged into the Chat Room for members to contact us.
If we could send a chat request to members we see on line, similar to MSN Chat, for example, members would know that they are trying to be contacted.
Private Chat between two persons would be even better, especially if the topic is not Zed related and therefore of no interest to others
Just a thought..
Neil