Plus200Club

Hi Everyone I'll try to keep this post short. Varied responses to the event. Which is fair enough. I think it shows that there is no right or wrong. Some people prefer the process followed different to others. I'm for want of a better term: a one man band. At the end of the day I don't need to follow the 7 steps to selling, I make the judgement call whichever way I see fit at the time, based on the information that is presented to me at the time. A few of you have a bee in your bonnet about "test drives first" being the right way, from my varied years of experience at different brands and employers. No where does test drive feature early in the sales process. And from the way you describe it, you were buying from main dealers. As above, I'm a one man band. And maybe you've forgotten about the last time you ever sold a car privately, how many times did you have to wash it before someone turned up? How much fuel did you have to put into it for the numerous test drives you did? All of that costs money and time, now if your in my situation, times that amount by 20. That is a massive cost whichever way you work it out. I'm a small business spending my money, I'm not an employee in a part manufacture owned company spending someone's else's money. So it is always highly possible that my actions will differ from my suit wearing counter parts, I'm the silly sausage that gets dirty under the car polishing the exhaust up! On that note I'm off folks. Thank you for your time. That's all I have to say on the matter. If you ever want to contact me you can get hold of me through the details on the website. Kindest regards Neil @Plus200Club

Hello Jamie Thank you for taking the time to post your views on your recent visit to the Plus200Club. Www.plus200club.co.uk Just to go over some of your points: I am always reluctant to "just go for a test drive" reason being is that I have taken a lot of time/care/money and sweat to ensure that I am selling a car that as far as i am concerned is 100%. The test drive is always the final stage because as far as I am concerned you are not going to be able to fault the car, as I have prepared the car to a very high standard both cosmetically & mechanically. So I always ensure that the customer is more than happy with the metalwork as well as the paperwork before they drive which ever vehicle they are interested in. At the end of the day i am not a test drive service, I'm here to help you buy a car and I work on the theory that the car sells itself. There is no pressure tactics, no complicated sales process. My motto would be: train hard, fight easy. I presented you with the original service book and all the paperwork that was provided to me when I purchased the vehicle (v5, current mot, DirectGov mot history printout & 2 keys). And as you quite rightly pointed out there was NO reference to coolant changes,brake fluid changes, or clutch changes mentioned in the service book. And as I pointed out there is NO space or provision to record this info in the nissan service book. There is nothing I can do about that I'm afraid. The most any dealer can hope for when we purchase a car to sell is the current v5, mot & service book. Anything else is purely a bonus, and believe me it always feels like Christmas when I find a wedge of receipts & paperwork. It gives me a warm glow from deep down inside. So I presented you with everything I had, everything I needed to have, everything I should have to enable the sale of the car. You are also 100% correct when you say that things went "down hill" when you went to "write down the Reg number so you could check the insurance etc". Reason being is you actually took out your mobile phone to take a picture of the previous keepers details. This I do have a problem with. A big problem. I knew exactly what you were doing and that's why I stopped you. It could be an DPA infringement (I don't know, not fussed). But I'm not comfortable with someone I don't know, taking pictures of the sensitive documents that are key to the value of my investment. The best way I can explain it to you is: all my cars are my life's savings, my hard earned money and I need to protect them (for me and any potential customer). Just like I'm very sure you would object to someone taking a picture of your debit card and all its details. What could they do with them if they did have a picture of my debit card? I don't know, I'm not up to speed with how to be a credit card fraudster, but prevention is better than cure. I'd rather be safe than sorry. So no pictures of document. (It's always been the same rule where ever I have worked, but now the buck stops with me, so I will protect my investments). Same thing with registration numbers. That is why they are all hidden on my adverts, so I don't start getting speeding fines/parking tickets come through just because someone has decided to clone my car. Anybody is more than welcome to request a reg number to check insurance etc. I've never had to "allow" a potential new keeper speak to the previous keeper before they buy a car, I was the one selling you the car, not the previous keeper. And I am the person who is responsible, not the previous keeper. If you want to speak to the previous keeper, feel free to buy a car privately not from a dealer. Then you can ask all those type of questions till your blue in the face. They can say whatever they like to you. Because if you do then later find out that you had been told fibs, there is not really a lot you can really do about it. Where if I had told you a fib, it's a different story. And as for "I must have something to hide" (feel free insert whatever conspiracy theory you like or indeed any negative slogan you wish, dealers=steelers etc etc). I've not got anything to hide, and at no point do I act like I do have something to hide. Check out the advert, check out the large amount of exact info I have listed about each and everyone of my cars. Check out the large amount of HQ photos(often in the region of 80 per car) I publish on each and every car. Note the lack of the usual cliches that normally populate car adverts, no where will you find broad statement like "full service history", "mint", "like new" and all the other BS you normally find. Everything is exact, everything is structured, "it was serviced then & then", tyres are "this & that", it features this "this that & the other". I try give you all the info and more that you need to make a decision before you get to see the car in the flesh. Indeed it more than often becomes a tick box exercise for my customers, they arrive, check out the car, check the paperwork. "Yes Neil, it's exactly as you described, if it drives like it should I'll buy it". Simple & easy. I don't want the hassle. Train hard, fight easy. I feel I covered your main points. At Plus200Club I've tried to do business differently to other dealers you may of experienced, I try to do it differently, I try to do it better. But I am perfectly aware that I can't please 100% of the people, 100% of the time. That's life. Thank you for taking the time to read this, as there is always at least two sides to every story. Kindest regards Neil @Plus200Club 01707 874 045 www.plus200club.co.uk

I hope you don't mind Gary