Ordered some Nokian WR A3s a few days ago. Today I received an invoice for 2 of them with a delivery date etc but not for the others. 
  
Rang them up (obviously a foreign call centre) and the convo went something like this… 
  
  
Me:Hi, I ordered 4 tyres and I've only got an invoice and delivery date for 2 of them. Can you check the status of my order please? 
Her: You want to buy winter tyres? 
Me:Well yes, but I've ordered them and just want you to check the status of my order 
Her: Ok, what tyre size and speed rating do you want? 
Me: (trying hard to remain calm) I have the order number it is……xxxx 
Her: So you've already ordered tyres then? 
  
  
  
It went on for some time like this and I ended up finishing the conversation without being any further forward. Although I think she said the tyres will be dispatched by the 3rd of January…. 
  
Has anyone had a similar experience?