Welcome Pugwash! Nice to have you over here
Ta, been here a while but never seen the need to post as everything is usually covered.
I was able to offer my experiences of Lythgoe in Bolton so did. Three services (never more than £150 and they didn't charge for screen wash once as they found it was full - v honest), a home visit when I heard a funny noise on startup (no charge), warranty issue on a failing drivers window motor sorted with the minimum of fuss, A murano for the weekend when I asked as part of one of my services and the lovely Claire always recognises me when I go in.
Top Banana, although it seems anthonyn may have had issues..........wonder what they where??