Damn, I need to get this off my chest.
A service guy rang me back this morning and told me yes, I should have a BT adaptor - hooray!
Said that there was one in a car on the forecourt. OK, so I said 'What happens now?'. 'I guess we'll have to get one sent out to you, I'll call you back' he said. He didn't.
Tried many times to speak to service this afternoon but nobody will answer.
I find that totally appalling given that I spend most of my working life ensuring that my customers get the best service possible.
How it should have gone - 'I'll take one out of the car on the forecourt, pop it in a Jiffy bag and you will have it tomorrow'.
Well, would you believe it, while typing this I get a call from service!
They will put one in the post to me tomorrow.
Well, they almost redeemed themselves but it should have been in the post today.
Apparently it's not down on the PDI checklist. Considering it's a removable item that seems a liitle crazy.
Anyway, thanks for letting me vent a little.
Oh, the dealer in question is in Birmingham.
Simon