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Wasso

My story with RT Performance

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if they cant get it right 1st time and then second, I certainly wouldn't give them a third... their heart wont be in it and subsequently the car will suffer... yet again.

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I remember seeing your 'new car pics' ages ago and posting, probably insensitvely but honestly, that the paint match was a joke.

 

Saying that, I own a few businesses myself, a couple based on eBay. Sometimes people aren't happy with the item so I allow them to return the item for a full refund. But I'd never pay them for the cost of their 'lost' time to return the item back to me and nor would I be legally obliged to. I'm not sure why you have bitten your nose off to spite your face? Rather than lose a days pay you'd rather start from scratch with someone else, and I assume, in the process pay them to repaint your car? Why not take the car to Taras and take advantage of what he was offering for free? It's not like your car could end up much worse.......

 

Given the past attempts i wouldn't be taking my car back there if i was him

 

As a paying customer nor would I. But if Taras was offering to redo it for free then whats the harm?

 

How much does a respray cost? £2k?

What not let Taras try and rectify for free?

If he ****ed it up then, nothing lost apart from a days pay, a few hundred quid may be. If you gets it right the £2k saved....

 

Don't get me wrong, Taras has done a shitty job, twice! But, in my opinion, to reject his offer to rectify the situation because he won't pay Ian's wages for the day isn't the right thing to do either....

 

You've not read my thread correctly have you. A few hundred quid to you may seem ok. To me its a different story.

 

I already stated I'll take the hit on my salary, but to the fact of already forking out £500 plus another £400 for travel and vehicle hire we're already at £900. I was prepared to take the hit with my salary of two days. So the phrase 3rd time lucky may apply.

 

There's no warranty with the work, and from what I've seen of my own car and 4 others the odds are stacked against them. I shouldn't have to pay, principle.

 

To conclude, I was quoted £4,000 today for it to be fixed. The car will require a full respray.

 

Would you keep going back to a crappy women..... Nah I doubt it. This was my final attempt for them to rectify and as mentioned previously they are in denial of the issues, as well as tough @*!# Ian you can pay the costs for us to fix or feck it up even more.

 

Like I also said, the two paintshops I've visited today have both said the paint finish is crap, where its not been flat polished correctly. So can I see any developments to crap work, probably not. If my costs were paid I'd probably give them a chance. But I'm not paying to see idiots.

 

I've read your posts entirely correctly thanks. I never said a few hundred was OK to me did I? I said that

 

Based on your new quotes of £4k to respray your car, surely that just reinforces the view that giving Tara's a chance to redo it for free is worth the shot???

 

You really are biting your nose off to spite your face.

 

Your response is entirely emotion based, which I entirely understand. If someone ****ed my car up I'd be pi**ed too! But this is also clouding your judgement.

 

Couple of hundred quid Vs £4,000??? I know which I'd try first.

 

I agree with Sarnie tbh. ( a first :p )

 

No doubt they did it wrong the first time and second time but to ask for all that stuff I doubt ANY body shop or any business would agree to that. if its going to be £4k to fix you would rather pay that then stump up a few more £100 quid. I understand its princple etc etc but you will be coming out £4k worse off if you don't give him a chance. although 4k seems pretty expensive to me. Let's say you pay this 4k and its still not as good as you hoped then you have another battle there. There is less to lose IMO to give him another shot.

 

Also how did those swirls get in? Surely you cant make it like that from 1 wash or can you I'm no expert.

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Ian I read everthing you said but I know a lot more. However thats none of my buisness.

Can you show me a thread were there has been a paint miss match since December when I believe Thomas started?

Or am i blind!

 

this shouldn't be an issue of when the new sprayer started - rt performance must of looked at the car and thought it wasn't right even before it was picked up

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Ian I read everthing you said but I know a lot more. However thats none of my buisness.

Can you show me a thread were there has been a paint miss match since December when I believe Thomas started?

Or am i blind!

 

this shouldn't be an issue of when the new sprayer started - rt performance must of looked at the car and thought it wasn't right even before it was picked up

 

To be fair when I got my car sprayed the painter said nissan paint is a pain to get right and even worse on plastics. Mine had to go back in aswell but that wasnt at RT.

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Ian I read everthing you said but I know a lot more. However thats none of my buisness.

Can you show me a thread were there has been a paint miss match since December when I believe Thomas started?

Or am i blind!

 

this shouldn't be an issue of when the new sprayer started - rt performance must of looked at the car and thought it wasn't right even before it was picked up

Now your not reading lol. my reply was to Ian saying that there are still miss matches coming out of R-T.

Anyway its still sad that it has come to this as if Thomas had repaired/resprayed your car which I know they were going to do it would have been a dead issue now.

Lets hope you can find some common ground:)

Edited by 4RE Leather

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Ian I read everthing you said but I know a lot more. However thats none of my buisness.

Can you show me a thread were there has been a paint miss match since December when I believe Thomas started?

Or am i blind!

 

Maybe blind I'm not sure, but those skirts don't match.

 

null_zpsc86e097c.jpg

 

null_zps9b2d8be1.jpg

 

Now tell me its the lighting?

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Sorry to see you having problems wasso, I hope you are able to resolve the situation and get the car to your desired finish.

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Okay I'm having 3 way conversations now :lol: why is everyone up so late.

 

@ Sarnie, trust me I won't be paying £4,000 as I say I'm in talks with a company been to see them today. They will provide a suitable solution that won't cost me £800. I've been passed to them by recommendation. Recent work amounts to a classic car being resprayed and winning best in show. That for me is positive. They also spotted poor workmanship, something an inexperienced company couldn't spot and to be fair neither did I. So if said company provided me with confidence, evidence and less hassle and risk, I'd rather spend my cash elsewhere. I see a 50/50 chance of my car coming out okay with RT. A gamble for a 3rd time I'm not prepared to take. I quote "it's your belief RT under performed". I'm sorry its plain as mud.

 

Would you go on holiday, have crap accommodation and then rebook the year after? If it was free, you may consider. It might be better this time round. Maybe a 3rd time round. Listen, it may appear I'm loosing out on a "deal" and yes it is a deal, but faith, trust and comments recently provided by RT by email have forced my decision to not trust them, especially without a warranty. In other words there won't be a 4th time now don't come back!

 

 

@Dblock, the swirls were generated eithe by the chamois leather or via another method of which I don't have a clue. Either way I have date stamped photography verifying the date attended and the pics on my driveway when I returned. Still, parts not out back right in the car, paint dust deep in the carpets, on the seats, in vents, with compound powder stuck in panels its not exactly grounds in which to foot future additional cost.

 

 

I've been true and fair to this process and accommodating cost generated front their previous wrong doing. You can only flog a horse so long.

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Ian I read everthing you said but I know a lot more. However thats none of my buisness.

Can you show me a thread were there has been a paint miss match since December when I believe Thomas started?

Or am i blind!

 

this shouldn't be an issue of when the new sprayer started - rt performance must of looked at the car and thought it wasn't right even before it was picked up

 

To be fair when I got my car sprayed the painter said nissan paint is a pain to get right and even worse on plastics. Mine had to go back in aswell but that wasnt at RT.

 

In a lot of cases painting plastic parts can result in slight colour difference, I have yet to see many Zeds which have a petrol flap the exact colour to the rest of the bodywork.

In most cases if there is a difference in shade the only way is to hide it, is to fade the colour our over the next panel, door, bonnet etc and then lacquer complete panels, even lacquers used can result in different shade of final finish.

 

However I must say and its only my opinion but I too would rather give RT one final chance to get it right, rather than spend 4K on another full respray which still might not meet expectation. If RT do not get it, third time lucky, I would think you would every chance to win a claim against RT for the costs of a respray elsewhere although to back this up, you might have to involve a third party independent specialist to act in an unbiased role between you and RT to either resolve the issue or to give a statement in any possible claim.

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Ok as an outsider and new to the forum not having dealings with either RT or Wasso it's easy to see the problems not once but twice. There seems to be a little disapproval from some members that this thread was started even though the OP bit the bullet for a long while trying to get it sorted before posting. Obviously the OP isn't happy with giving RT a third go at this and I can't blame him for that decision. If you have problems with traders on forums these should be posted also not just the positives but it seems a bit of a taboo TBH.

 

These spite your nose comments I feel are a bit off as its not as though this happened last week and the OP posted without trying .

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Swirling like that suggests poor washing technique over several washes I'd say. If it was a big scratch or more rds marks I'd say drying blade but they're washing and drying swirls

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As above I won't be paying £4k, I'd be a little daft in which to do so. Nice paint outfit I have to say and with 5 full size ovens, the price stacks for those who want to pay it. That company immediately turned down even trying to correct the work.

 

Company 2, local to me, at a price which would offset against my costs to RT, for me is a much more trustworthy option.

 

 

Discussing the plastic paint factor, I've seen a large number of cars in this forum who have been to other places and they don't have paint matching issues, even on the plastic. It's called doing the job right.

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Swirling like that suggests poor washing technique over several washes I'd say. If it was a big scratch or more rds marks I'd say drying blade but they're washing and drying swirls

 

On fresh paint?!

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To be honest once is unfortunate, twice is unprofessional and in my book unacceptable. Would you seriously, and i mean seriously want to risk your pride and joy again for a third time. Gets to be a joke at that stage. I know my answer and im with Ian, i'd walk away, i wouldnt want to risk it and i would just want it fixed once and for all despite the extra cost.

 

I remember SMD's car after his unforunate run in with a white van last year or the year before. His car went into a standard paintshop via the insurance company. Despite azure being a difficult colour to match his paint job was perfect, nothing wrong at all it was immaculate. Can't be that hard can it.......

Edited by Will370z
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This has happened with other traders in the past, I've been here since 2008 and know a lot of stories from members long since gone and some who are still here, who had issues but almost no one ever speaks up about it. Its why I'm not a big fan of these praise threads, all about how wonderfully everybody is for offering a service. I know some traders have gone a long way in improving their service and i do not wish to drag up old issues. And others have since ceased trading like envy performance, carbon forza, to name just 2. I also know of issues with other traders on here, but no one has said anything about these people either. As a long serving member I find the only service I can do is I'm very careful who I recommend. I won't bad mouth another trader on here, but it should say a lot about who long serving members do and do not recommend for work.

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Swirling like that suggests poor washing technique over several washes I'd say. If it was a big scratch or more rds marks I'd say drying blade but they're washing and drying swirls

 

On fresh paint?!

 

Yeah, soft paint ... If it had dust and crud on it and was washed supermarket style by the body shop a few times. Could it be marring from not breaking down abrasives enough? Doesn't look hologram like to me, hence the washing comments

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Door freshly painted

 

Door1_zps394ba9ed.jpg

 

Bumper freshly painted.

 

Bumper5_zps004c251c.jpg

 

I have a catalogue of photographic evidence. I blame a suspicious dirty shamois, as pointed out to Taras during my arrival to collect the car.

 

I know myself the car had been polished prior to heading to RT and was immaculate. I expected to receive my car in the same position when collecting it. Paint dust, compound, parts not fitted correctly are just a few of the presented issues.

Edited by Wasso

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This has happened with other traders in the past, I've been here since 2008 and know a lot of stories from members long since gone and some who are still here, who had issues but almost no one ever speaks up about it. Its why I'm not a big fan of these praise threads, all about how wonderfully everybody is for offering a service. I know some traders have gone a long way in improving their service and i do not wish to drag up old issues. And others have since ceased trading like envy performance, carbon forza, to name just 2. I also know of issues with other traders on here, but no one has said anything about these people either. As a long serving member I find the only service I can do is I'm very careful who I recommend. I won't bad mouth another trader on here, but it should say a lot about who long serving members do and do not recommend for work.

 

Rich, i totally agree with you. Crappy service should be conveyed as well as the good!

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Swirling like that suggests poor washing technique over several washes I'd say. If it was a big scratch or more rds marks I'd say drying blade but they're washing and drying swirls

 

On fresh paint?!

 

Yeah, soft paint ... If it had dust and crud on it and was washed supermarket style by the body shop a few times. Could it be marring from not breaking down abrasives enough? Doesn't look hologram like to me, hence the washing comments

 

Sorry I misread, agreed, either way, they were there when collected and over 2 weekend I removed them.

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Really hope you get everything sorted out mate. I know plastic panels sometimes show a different finish than the rest of the car, but thats really poor!

Ive had some really poor service recently from BMW with my Z4. I had a few things i wanted done as part of the agreed sale.

Bumper painted, 2 missing trim parts fitted and tracking done.

I visited the dealership no less than 7 times and it still wasn't done correctly (wont bore you with the details). Anyway, after lots of head banging i finally got what i was supposed to get from the start. My bumper looks great, tracking spot on, and trims fitted. They also had my car machine polished and detailed by a pro and the last time my car had to go back in, they picked it up and returned it with a full tank of petrol (£70).

I know this might not help but it just goes to show that even a large outfit like a BMW franchise can get it wrong 7 times!

I would ask for the body shop in question to uplift your car, carry out the work one last time and return your car. Failing that do whatever you feel necessary!

 

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This has happened with other traders in the past, I've been here since 2008 and know a lot of stories from members long since gone and some who are still here, who had issues but almost no one ever speaks up about it. Its why I'm not a big fan of these praise threads, all about how wonderfully everybody is for offering a service. I know some traders have gone a long way in improving their service and i do not wish to drag up old issues. And others have since ceased trading like envy performance, carbon forza, to name just 2. I also know of issues with other traders on here, but no one has said anything about these people either. As a long serving member I find the only service I can do is I'm very careful who I recommend. I won't bad mouth another trader on here, but it should say a lot about who long serving members do and do not recommend for work.

 

I havent bought all my issues up as I don't want to burn my bridges at the moment. Plus I am still realling from the shock. CCTV never lies!

This comment was in responce to rtbiscuits statement that there are other members on here with issues with other companies.

My comments are no way any reflection on R-T who have never let me down personnaly and have done some fanstic work for me over the last 2 years.

Edited by 4RE Leather

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Okay I'm having 3 way conversations now :lol: why is everyone up so late.

 

@ Sarnie, trust me I won't be paying £4,000 as I say I'm in talks with a company been to see them today. They will provide a suitable solution that won't cost me £800. I've been passed to them by recommendation. Recent work amounts to a classic car being resprayed and winning best in show. That for me is positive. They also spotted poor workmanship, something an inexperienced company couldn't spot and to be fair neither did I. So if said company provided me with confidence, evidence and less hassle and risk, I'd rather spend my cash elsewhere. I see a 50/50 chance of my car coming out okay with RT. A gamble for a 3rd time I'm not prepared to take. I quote "it's your belief RT under performed". I'm sorry its plain as mud.

 

Would you go on holiday, have crap accommodation and then rebook the year after? If it was free, you may consider. It might be better this time round. Maybe a 3rd time round. Listen, it may appear I'm loosing out on a "deal" and yes it is a deal, but faith, trust and comments recently provided by RT by email have forced my decision to not trust them, especially without a warranty. In other words there won't be a 4th time now don't come back!

 

 

@Dblock, the swirls were generated eithe by the chamois leather or via another method of which I don't have a clue. Either way I have date stamped photography verifying the date attended and the pics on my driveway when I returned. Still, parts not out back right in the car, paint dust deep in the carpets, on the seats, in vents, with compound powder stuck in panels its not exactly grounds in which to foot future additional cost.

 

 

I've been true and fair to this process and accommodating cost generated front their previous wrong doing. You can only flog a horse so long.

 

So if you won't be paying £4k, why quote it?? As for spotting poor workmanship; I could spot your shitty lip from 20 miles away through a toilet roll :lol:

 

You see a 50/50 chance that RT can rectify this; so why not save the cash that you obviously work hard for!?

 

With regards to your holiday analogy, you are also wrong. I took the family to Twin Lakes in Melton Mowbray on Monday. It took 90 mins to even get in and then another 90 mins to queue for the first ride and then 50 mins to not even get near the front of the food queue. I threw my toys out of the pram and decided we were leaving, the Mrs stopped by the reception as we were leaving whilst I stormed off to the car. The Mrs came and got me and told me that they would sort some food out for us which they did and offered 4x free tickets for us to come again. I went from never wanting to ever go back to happily going back next week free of charge (even though I'm going to have to pay my own costs to get there ;) ) The moral of the story is that I had crappy service but I'll be going back because they accepted responsibility and tried to rectify it. If they **** up again, as long as they were accepting responsibility and willing to do something about it, then I wouldn't be booking a trip to Disney World in search of a better experience!

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